Using the Dial Pad

① From the Talk function, Enter a phone number using the Dial Pad

.

② Click the Dial icon.

Using the Contact list

① Select either the Company or Personal

Contacts list.

② Search for the desired Contact in your contacts

.

③ Click the phone ( 🕻 ) icon to dial the contact's default number.

④ To locate and dial at different number;

• Click the more ( ⋮ ) icon to dial the right of the desired contact.

• Click on the desired Phone Number/Extension.
  Note: TeamHub extensions are displayed first in the list.

Using the Contacts Module

① Select either the Company or Personal Contacts list.

② Search for the desired Contact in your contacts.

③ Click the phone ( 🕻 ) icon to dial the contact's default number.

④ To locate and dial at different number;

• Click the more ( ⋮ ) icon

• Select the Contact Info. option.

• Click on the desired Phone Number/Extension.
  Note: TeamHub extensions are displayed first in the list.

Call Card

The Call Card appears after a call is initiated or when a call is received.

① Current Call information

• Phone number or extension that is in the call.

• How long the call has been active.

② Hold a Call

• Click the Pause icon to put the caller on hold.

③ Transfer Call

• Click the Transfer icon to transfer the call to another number.
  Note: This a blind transfer, meaning the call is transferred without interacting with the transferred user.

• For more information on how to transfer a call, reference the How to Transfer Calls in TeamHub guide

• .

④ Hang Up Call

• Click the hang-up icon to hang up the call.

Call Log

Sangoma TeamHub saves your call history in a call log. To access your call log:

• Click Call Log at the top of the page.

To the right of each call is an indicator of the transaction type:

• ⬋ Inbound call

• ⬈Outgoing call

• Missed call

• Voicemail

Filter Options

• All - shows all the calls associated with the user’s extension.

• Missed - shows calls that were not answered by the user.

• Pages - Page through the call history using the navigation arrows at the bottom right of the window.

Voicemail

To access voicemails:

• Click Voicemail at the top of the page.

The voicemail history will display in chronological order. Users have the following options:

• Click on the number to return the phone call.

• Play the voicemail message.

• Delete the voicemail.

• Page through the voicemail log using the navigation arrows at the bottom right of the window.