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Login to your system as the root user
Type: cd /etc/asterisk/ <enter>
Use vi or nano or your favorite text editor and open w3.xml
Follow the XML structure of the other Web Launcher Profiles and add your own
If your URL string requires a Username and Password to access a secure site, specify account="________" within the launcher line of code.
Choose from among two account types: Plain or MD5
Save your changes
Now open the HUD Client software on your computer
Use the steps above under Configure the Web Launcher to add your URL string
When you add the %%username%% and %%password%% variables, make you enter a plain-text password if you chose account="plain" for your profile. If you chose MD5, insert the MD5 hash of the correct password
Click Apply at the bottom
Test your configuration!
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A: Check this link and try the simple compatibility test:
http://help.fonality.com/index.php?title=TroubleshootingFAQ/Is _ my _ web-based _ CRM _ compatible _ with _ Web _Launcher%3FLauncher?
Q: My HUD Web Launcher does not automatically launch when I get a call.
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Q: How do I know the exact web launcher string to use for my awesome new CRM software.
A1: Contact your CRM technincal technical support team, they created the CRM software, they would know the format of the search string needed.
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