HUD Desktop (Legacy)

Please visit http://www.fonality.com/support if you prefer using live chat support or self help guides!  

Welcome!

Welcome to HUD!  Please review the information provided in this page to enhance business productivity utilizing the HUD Unified Communication application.

What does HUD do?

First - please feel free to view a couple short videos about how HUD fits in today's business:

video for small office / home office Customers

video for the Call Center

Help!

Please watch the video embedded in this page to learn how to quickly access help for any component of HUD:

Get Help!

Don't have time for a video? Take a look at our Visual Breakdown of the HUD functions!

What is HUD exactly?

HUD is Fonality's Unified Communication software application which brings all of the power and control of a traditional operator switchboard right to the desktop.

Open

Using HUD, Fonality customers have the ability to:

• See the current status of other employees (on the phone or off, available for chat, type of current call, etc.)

• Drag-and-drop to transfer calls

• Click to leave a voicemail

• Send SMS

• View Call Queue Statistics

• Check their own Voicemail

• Much, much more...

All of the options listed above are permissible via the Extensions --> groups tab of the Fonality Control Panel.  Administrators can control virtually every aspect of the HUD Client with one exception:  HUD Chat is available for everyone and cannot be turned off.

How to install HUD Classic?

As of June 2018, HUD's Java Installer no longer works. To resolve this, you must install Java prior to running the HUD installer. You can use the version in the Files below (zip file), or download it from Java directly:

http://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html

Accept the Download Agreement and download Java SE Runtime 8u171 - Windows x86 Offline:

For more information on HUD Classic installation, please refer to the following link:

How do I install HUD Client?