Permissions

Please note: There is not a system of "preference" between users who belong to a Department as opposed to a Group (or perhaps belong to both).

Departments do not override Groups, and Groups do not override Departments.  The permissions that you grant to a user (or collection of users) within a Department or within a Group are simply "on" or "off".  One permission does not cancel out another.    

Tips / FAQ

1. Basic human rights should only have permissions that it's OK for them to have over managers and CEOs.

2. If one wants a department or group to be able to barge each other, create a separate department or group for that.  They can barge...each other.  Do not include managers in this dept/group.

3. Managers are in a separate group, and only this group has the barge permission over current groups: basic human rights.

4. A common setup is for ACD Managers to have the barge permission over *only* the current group: ACD Agents, and simply remove the CEO from the ACD Agents group.

5. Basic rule: don't try to prevent people from doing things, or block things.  Rather, look at it like granting people only the basic permissions they need.

6. Query: What if a user is a member of 2 different groups that have conflicting permissions (1 group allows transfer from and to while the 2nd group does not have the permission)?
   Answer: Permissions are cumulative.  As long as you have a permission in at least *one* group, you have that permission.  Period.

User Permissions vs. Group Permissions: Transferring

User permissions - Transferring:
Tends to affect calls that do *not* involve another user.

• Transfer calls from my extension: Transfer calls from yourself to park/hold, for example.

• Transfer calls to my extension: Retrieve from park/hold back to your phone.

Group permissions - Transferring:
Takes effect over the "current groups" below it.  E.g. I can transfer to coworkers in Current Group: Support, but I cannot transfer to people in Available Group: Sales.

• Transfer calls from others extensions: Take away (steal) a call from a coworker - either to oneself, or to someone else (assuming you *can* transfer to others extensions)

• Transfer calls to others extensions: Transfer a call to a coworker.  Either from oneself, or from someone else (assuming you have *permission* to transfer a call from someone else).

Reference, further information

Please also see:

• Permissions Definitions. What different permissions do.

• Departments.  Useful for visually sorting in extensions in the HUD contact list.