Voicemail Transcription

Powered by best in class speech recognition, Fonality’s Voicemail Transcription delivers transcribed voicemail messages to your email and HUD

• Discreetly read your voicemails when listening to them is not possible or desired.  

• Immediately see who called and what they had to say

• Quickly decide if a call back is truly urgent without having to wait for the caller to get to the point!

• Get your transcribed voicemails delivered to your mobile device; no need to dial into your office extension

• Access your transcribed voicemails from HUD or your email

For Administrators:  How To Setup VoiceMail Transcription:

1. You must be on CP version 12.4 or higher

2. Hover over “Users” tab of the control panel (http://cp14.fonality.com )

3. Click on “Licenses”

4. Select the User you want to set up for Voicemail Transcription

5. Open up “Licensing Settings” and ensure the Voicemail Transcription box is checked.  Checking the box turns the feature on.

6. Open up “Voicemail Settings and type in the email address the User would like their transcriptions sent to.

FAQs

Q1: What is the accuracy of this service?

A1: This service uses the best in class voice transcription from the number one company for enterprise grade speech recognition in the market today, with a 99% accuracy rate on recognized voices.

Q2: Is this automated or human touch transcription?

A2: This service uses fully automated transcription software to convert recordings into text.

Q3: Where will it send my transcriptions?

A3:  Based on your selection within the user control panel you will receive your transcription in HUD and via email to the address you choose.

Q4: Will this service also work if my office phone is forwarded to my mobile device?

A4: This service will only transcribe your Fonality voicemails.  With Fonality boomerang though, you can forward calls to your mobile device and still have callers resort back to your Fonality voicemail if the call is not answered.  

Q5:  Does the length of the voicemail matter for transcription?

A5:  Yes.  Fonality transcribes up to the first four (4) minutes of your voicemail.

Q6: Can I send it to multiple email addresses?

A6: Fonality delivers your voicemail transcription to just one email address.  However, you can automatically forward that email to any other email address you wish.  Just set up an auto-forward using your email client.

Q7:  If I delete the transcription email, will it also remove the audio from my voicemail box?

A7:  No

Q8: Does this also work with HUD Mobile?

A8: Not on today’s current build.  However, Voicemail Transcription will be integrated into the visual voicemail tab of HUDMobile in the future.

Q9: Where is the audio / transcription stored?

A9: For Premise customers, the transcription text is stored on their server along with the voicemail itself.  Fonality does not save these messages or transcriptions.  For Cloud customers, Fonality manages the transcriptions just as we normally do for the voicemail message itself.  Once deleted by the User, Fonality does not retain a copy.