Logs - HUD3 client
- Kelli Higdon
System Administrators can find all logs for HUD3 client located on the user's desktop computer in one of two directories:
Mac OS X - /Users/<Username>/.Fonality/3.0/logs
You can access this file via Terminal.app
Click on the Spotlight icon in the upper right-hand corner of your desktop
Type in terminal
Select Terminal.app from the list of results
Type cd /Users/<your username>/.Fonality/3.0/logs and press enter
Type cat hud3.0* and press enter
Use your mouse and highlight ALL of the text displayed in the terminal (press and hold the mouse button and scroll up within the Terminal application - there will be a LOT of text)
Press Command + C to copy all of the text you highlighted
In your support ticket - please paste all of this log information and send it to Fonality for analysis
Windows XP/Vista - C:\Users\<Username>\AppData\Roaming\Fonality\3.0\database\ (by default)
Navigate to the directory above using a Windows Explorer window (the same window you get when you double-click "My Computer") and attach all the files within this folder to your Support ticket please
If you have installed HUD3 in a directory other than the default, please type
cd %APPDATA%\Fonality\3.0\database in a Command Prompt (Start --> Run --> type 'cmd' --> enter)
Server Logs - /var/log/fonality/hud3.0
Connect to your server's Linux console (if you do not know how, please call Fonality Support - do not connect to the Linux console if you are even a little unsure about what you are doing).
Navigate to the directory listed next to "Server Logs" above
All server logs are stamped with a number like hud3.0.log.1.
It is particularly important that System Administrators provide Fonality Support with information taken from these log files if there is ever a problem with HUD3 client. The data contained in these files will help Fonality expediently attend to and resolve the problem.
References / related articles
Chat Logs - server-side HUD chat logging