** It is important to note that you are responsible for the lawful use of our technologies, including call recording. Click here for more information.
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If you are the PBX administrator, you will have received your adminitration administration account after signing up (e.g., admin1234 for Fonality PBX server ID 1234). If you have misplaced your administration account username, please contact Fonality Professional Services at professionalservices@fonality.com.
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After logging in, click the 'Admin' button in the upper left-hand corner of the page. The default search for users is all users. A table containing the users is displayed on the left-hand side of the page. Each row in the results contains the user's first name, last name, login strings, and userid. Clicking the column headers will sort the table by the column in ascending/descending order, and clicking the 'view' link will load a large view of the user on the right-hand side of the page.
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Searching for Users
To search for individual users, you can utilize the search box on the right-hand side of the page. Common search criteria include login string, first name, last name, whether or not the user is recordable, and whether or not the user is active. You can use a wildcard (e.g., Kim*) to match partial names. After specifying one or more search criteria, click the 'Search' button. To clear all search criteria, clear the fields and click the 'Search' button.
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Delete files in filesystem: Enabled
(This will free up disk space, but one will not be able to listen to the recordings again.)Delete entries in database: Disabled
(optional - this leaves the records saying that a call was recorded. However, the audio itself is gone - one can't play it.)Wake-up period: 86400 secs. Do not set any lower than 7200!
(86400 checks for old recordings once a day. Values <7200 or 2 hours are not recommended.)Date/time of first execution: Tomorrow at 3AM.
(Postpones first check for old recordings until server is idle. Minor option.)Retention period: 365 days.
(Recordings that are more than 365 days old when it checks will be deleted.)
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Disk usage is dependent on call volume. Recording file size is on average 4.2MB/minute, or 252MB/hour of recorded audio. These are approximate values, as recording file size will vary depending on complexity of the audio.
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Browse to the login page of your record-all panel - e.g. http://ps-record0.fonality.com:8080/orkweb/app
Click on Tools->Internet Options
Select the Security tab
Click the Trusted Sites icon (Green check-mark)
Click the Sites button
If not already there, type the website URL in (e.g. http://ps-record0.fonality.com) in the "Add this website to the zone" box
Uncheck the "Require server verification (https:) for all sites in this zone
Click the Add button
Click the Close button
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Back on the Security tab, move the Security level slider-bar to Medium-low (second to bottom notch)
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Click Ok
At this point, you should be able to export the media files in Internet Explorer.
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