Create an extension that does not point to any phone device or voicemail. For assistance with creating a "virtual extension", please read How do I add an extension?
Log in to the extension via cp.fonality.com
and activate Call Forwarding for the extension via the "Features" tabReturn to the Admin Panel and click on AutoAnswer --> sub-menus
Select your sub-menu from the list
Within your sub-menu you can add a call sequence to dial the virtual extension you created without voicemail
Whenever PBXtra routes a caller to the sequence in your sub-menu, the call will forward to the number you set within the extension's call forwarding
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