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  1. Create an extension that does not point to any phone device or voicemail.  For assistance with creating a "virtual extension", please read How do I add an extension?

  2. Log in to the extension via cp.fonality.com
    and activate Call Forwarding for the extension via the "Features" tab

  3. Return to the Admin Panel and click on AutoAnswer --> sub-menus

  4. Select your sub-menu from the list

  5. Within your sub-menu you can add a call sequence to dial the virtual extension you created without voicemail

  6. Whenever PBXtra routes a caller to the sequence in your sub-menu, the call will forward to the number you set within the extension's call forwarding

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