Although you cannot create a new ticket by e-mailing Support directly (you must reply to an existing ticket with the [Fonality Ticket #] in square brackets in the subject of your e-mail), you can submit support tickets. See this article for details: How to: Submit Fonality Support Tickets
In addition to submitting a ticket, you can also call our support hotline, at 1-310-861-4315 or toll-free at 866-FONALITY (for AU support please call 1300 874 928). You will need your Server ID number. Your Server ID is printed on the sticker on the front of your server, or in the login credentials that were e-mailed to you. The Server ID is also in the subject line of all e-mails Fonality Support sends you.
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