Troubleshooting:
Q. I can't upload my custom voice prompts, or they do not play. But voice prompts work if I record them from the phone.
Solution:
The WAV file you uploaded is not in the correct format. Voice prompts must be in this file format: 8000 Hz, mono, 16-bit, PCM, .wav, 2MB max.
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For tips on correcting this, please see:u. Editing WAV/MP3