Troubleshooting & FAQ (Legacy Version)
Within this section you will find miscellaneous articles dealing with various problems that do not neatly fit underneath one of the categories relating to our product line (servers, software, and IP Phones).
Try using the search box above in order to quickly locate help. Also, check out the collection of articles we've compiled for new admins here: # Tips From The Pros #
- *VoIP assessment form*
- Calls are not recording
- Calls go directly to voicemail
- Configure a Flex T1/PRI from AT&T
- Configuring Cbeyond SIPConnect Service
- Cross Shipping/Advanced RMA Request Form
- Custom Modifications
- Dell 1950 III PCI-E vs. PCI-X Risers
- Disconnect Supervision
- Email notification of VM messages missing
- Extending Dell Warranty
- FindMe isn't working
- FON Script Interface
- Fonality Provisioning and Shipping Schedule
- Fonality Supported Hardware
- Fonality Supported Routers
- Fonality Warranty Policy
- FONcall
- Hot Articles
- How do I configure DHCP on a Windows 2003 Server?
- How do I configure my IP phone's softkeys?
- How do I fail-over to my backup server?
- How Do I Find My Router's IP address
- How do I install a Sangoma VoiceTime USB Device?
- How do I integrate an over-head paging system?
- How do I login to Fonality's Admin Panel?
- How does Fonality know my server's public IP address?
- How to: Change the Digit Timeout within your IP Phone
- How to: Perform a Pattern Loopback Test
- How to: Use Off-Network Phones in Queues
- How To Block Unwanted Callers By Caller ID Number
- How to Install a Softphone
- HP Warranty Information
- I can't barge another person's call
- I can't login to my softphone
- I can't see call status in HUD
- I can't record my call or someone else's call with HUD
- In what order should I connect my Analog lines?
- Information about Fonality's BETA Program
- Install a TDM card - How do I?
- Installation Appointment
- Intercom/Paging doesn't work
- IPhone
- Kernel Panic
- Key presses aren't working (DTMF)
- Leave a Group Voicemail - How do I?
- Linux Commands & Log Files
- Microsoft's ISA Server 2006 & HUD3
- Music on hold: Troubleshooting
- My server will not boot/startup
- My Linked Servers don't work
- My order was incomplete
- Names missing from the Company Directory
- Night Mode
- No Audio Issues
- Troubleshooting One-way Audio
- Outgoing Caller ID
- Park a call - How do I?
- PRI Alarm Types and Meanings (2008)
- Fonality Release Notes
- Sangoma Analog Cable Pinout
- Server Crashed
- Setup an Installation appointment - How do I?
- Shutdown my server - How do I?
- Static - Analog Lines (Legacy)
- Static - PRI/T1 (Legacy)
- T1 Crossover Cable, Loopback Plug
- T1/E1/PRI/BRI Turn-up Request (Legacy)
- The time on some/all phones is incorrect (Legacy)
- Types of Echo (Legacy)
- Uninterrupted Power Supply (UPS)
- Using IP Phones Provided By Third Party Vendors
- Virtual extension vs. Voicemail-only extension (Legacy)
- Voice prompts (Legacy)
- What are Centrex lines?
- What is a Smart Jack?
- What is Hybrid-Hosted?
- What is QoS and how do I use it? (Legacy)
- Why do I hear myself in the receiver? (Legacy)
- Why don't contacts appear in HUD? (Legacy)
- Why don't my calls forward correctly?
- Write an AGI - How do I?
- Your server could not be reached over the Internet
Looking for labels? They can now be found in the details panel on the floating action bar.