Risk Management / Certifications

Risk Management

We are hosted at the CoreSite facilities and updated material related to Risk Management can be found at their site: http://coresite.com/los-angeles-data-centers.php

Information Security Policy

Fonality does not access, manipulate, share, or use the recorded data unless it is required by law or based on the customer's request.  Access to the Control Panel is protected with encryption.  Each time a Customer user logs in to your Fonality application, they can only be authenticated and allowed access using the correct username and password that has been assigned to them by you.  Fonaliy employs a full-time information security team responsible for maintaining the company's network perimeter and inter protection mechanisms.  The information security team is also responsible for developing and improving processes for secure development, operation, and maintenance of systems.  Notwithstanding, as the Fonality Terms of Service and License Agreement indicate. Customer bears the risk of loss arising from any unauthorized or fraudulent usage of the Fonality application or service.  Fonality cannot and does not warrant complete security and fraud prevention of its product/service.  Accordingly, Fonality disclaims any an dall liability resulting from or related to unauthorized intrusions or access and related security events.

Business Continuity Plan

Most of Fonality's customers own their own platforms and therefore are responsible for their own disaster recoveries.  For private hosted customers, Fonality does not provide hot swappable service, and again customers would be responsible for their own business continuity plans.

Fonality Certifications

Our hosting environment at CoreSite has the most updated information.  They are SSAE 16 Type 2 compliant (replacing SAS70) and details can be found at their site: http://www.coresite.com/data-centers...ign/compliance