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Using the Admin Panel (AP) answer the following:

1. Name at least two areas on the AP to assign a DID to a site.

2. Name at least two areas on the AP to assign a DID to a user.

3. Name at least two areas on the AP to assign a Hard Phone to a user.

4. Explain how to switch a "DEFAULT" device for a user via the AP.

5.Provide 3 different ways to set Music On Hold, explaining each way as to their affect on the system.

6.Explain how to set up a "set caller id name" option within a menu, and where best to place this setting.

7. Explain Auto-Fill within a queue.

8.How would you resolve a user being unable to receive "call waiting"?

9.Name at least two areas on the AP where you can find what device a user currently has selected as their "default device".

10. Does a GS (Generic SIP) support the TLS option via the AP?

11.Can each site have their own unique entry menu (a menu that only calls for numbers that belong to that site), if so, where / how do you set that up?

12.What is a ZTP Admin, and is this a "global" or "site" specific setting?

13.Where do you configure "HUD web launcher" URL's for CRM (web URL based) so users can have their clients "auto-loaded" when receiving / answering a call?

14.Explain what a KLH user / license is.

15.Do departments appear in MyHUD / HUDweb?

16.Can default "key codes" (codes used to access various features of the system) be changed and/or customized? If so, is this a "global" setting, or "site/user" specific?

17.When you change a users' extension number within the AP, does the phone require a reboot (as a default step)?

18.Where would you go on the AP to find out user / admin activities and changes?

19.Where do you find the current version of the AP / CY platform?

20.When new phone numbers are added to the AP via an "add-on" order, which site are these automatically assigned to?

21. Where on the AP, can you assign ALL phone site parking globally?

22. You're attempting to suspend a user, to be able to delete the user, but it fails to suspend, what 2 things would you check?

23.Where on the admin panel, can you change system key codes?

24.What is the difference between a GS and HP on the admin panel.

25. What ithe purpose of "gelocations" under either the user, or the phone numbers page?

26.Where would you create a "version" of your menu, and what situations would this be useful?

27. Which two places on the admin panel, can you assign a menu an extension number?

28. Which two places can you set a site to use a specific menu for the beginning of the call (that site's main point of entry into the system)?

29. How do you assign the conference center a DID without using a menu?

30.A user logs into MyHUD / HUDweb, and finds they are unable to see or select their "default" device.  Which permission would you check?

31. A user logs into MyHUD / HUDweb, and finds that they cannot see any internal users from other sites, which permission would you check?

32. A user attempts to log into MyHUD / HUDweb and finds that they cannot access anything - MyHUD - potentially has a blue bar, and white screen, while HUDweb simply continues to attempt to log into the panel.  Which permission would you check?

33.A Level 1+ admin is not able to log into the panel, keeps reverting back to log in, with a 'failed' type message.  What permission is not set?

34.While logged into level 7, what's the importance of always checking the bottom left corner of hte admin panel, while working on a customer?

35.Where can you find our current release version on the admin panel?

36.You're attempting to set a phone number as the E911 phone number on a site, but it fails.  What would you check?

37.Why would you always ensure to assign a "hot desk" phone to the site of where the phone physically exists, rather than assign to a different site (like say, the site the user logging in officially works from)?

38. Can a user select a different default device while logged in as hotdesk?

39. where on the admin panel, can you go to see the list of users currently logged into hotdesk?

40. You're attempting to find a user under the "extensions" page -> user extensions, and after entering a name, or extension for searching the name doesn't appear.  However, the user *does* appear under the user page as normal.  What could be the reason the user doesn't appear?

41. Would a call to a ring group, from a menu, return back to the menu the ring group is set in?

42.  Is it possible to set a DID onto a ring group directly?

43. Do queues (advanced queues) follow FMFM or forwarding?
43a. Is it possible to have queue calls follow FMFM or forwarding?

44. Do ring groups (simple queues) follow FMFM o
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