Video Tutorials

User Tutorials

Managing Your Settings Online

Configuring Call Forwarding Using FmFm

Administrator's Basics

General Overview

Configuring Your Call Menus 

Configuring User Permissions

Adding Voice Prompts

Enabling Automatic Queue Call Recording

Assigning Direct Dial Numbers to Extensions

Accessing Your Conference Bridges

Routing Calls By the Number Dialed

Adding Blast Groups

Adding Queues

Administrators Using Dedicated Servers

Using a Third Party VoIP Carrier

Configuring Your Dial Plans

Using PRI and Analog

Legacy and Miscellaneous Tutorials

How do I setup Busy Lamp Field (BLF) ?

How do I reset my server?

How do I use HUD remotely?

How do I add a phone number to my system?

How do I program the hardkeys on my Aastra phone?

I can't barge another person's call

Tips and Tricks with FONcall

How do I add a new sub-menu?

Call Menu Example #1: Using Business Hours - Scheduler

How do I give my agents time to complete a queue call?

Programmable Keys - Polycom

Programmable Keys - Aastra

Polycom Remote Reset

Softphone Quality

Softphone Setup X-Lite 4 (Beta)

Softphone Setup - Zoiper

Setting the Time

Edit the bootserver for an Aastra phone

Softphone Setup - Fonality Softphone