FONdamental Learning Webinars Archive

Each Webinar Presentation last about 10-20 minutes followed by a open Q&A session with a Sr. Tech Support Engineer.  So Please join us, and grow as a Fonality Admin, together.

ARCHIVED WEBINARS

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Webinar #1: Creating a Basic Call menu /IVR 

date: 04/11/2014

In this webinar we configure a basic call sequence menu, we learn how to navigate through menus and how to add actions to our call sequence.

Webinar 1-Basic Call Menu

Webinar #2: Advanced Call Menu /IVR Actions

date: 04/18/2014

This Webinar focuses on adding more functionality to your call sequence by building on top of your already made menus

Webinar 2-Advanced Call menu

Webinar #3: IP Phone Initial Setup

date: 04/25/2014

In this weeks webinar, we cover the basic details you should know about your Polycom or Yealink devices.  We go into detail about phone specifics, and basic information you need to get them working.

Webinar 3-IP Phone Inital Setup

Webinar #4: VoIP Networking 101

date: 05/02/2014

Want to master the networking basics of VoIP?  This webinar will uncover the basics of VoIP networking for your Fonality System.  The key to success with VoIP is a flawless network. 

Webinar 4-VoIP Networking 101

Webinar #5: Introduction to Groups and Permissions

date: 05/09/2014

This is to serve as a introduction to one of the more difficult facets of your Fonality system, groups and permissions.   We cover how users can belong to many groups to gain additional permissions, but a user can be in only a single department.  Take a Moment to review this webinar now, and it might save you a lot of time later! 

Webinar 5-Introduction to Groups and Permissions

Webinar #6: User Control Panel Overview

date: 05/16/2014

Take a tour of the User Control Panel for your Fonality System.  We will show you three ways to log into your User Panel, update your HUD contact information, review call logs, check call recordings, and cover an Amazing feature called Find Me, Follow Me.

Webinar 6-User Panel Overview

Webinar #7: Reporting 101

date: 05/23/2014

Come along with us while we go over the reporting engine included with your Fonality system.  We will cover the capabilities of your Call Detail Records (CDR) and Automatic Call Distributer (ACD) reporting {otherwise known as Queues}.  We will touch on a few scenarios where reporting is utilized in the business world today.

Webinar 7-Reporting 101