...
Contact your carrier and ascertain your circuit's configuration settings. You need to know the framing, encoding, signalling, and switchtype. Please read How do I configure a PRI? for more information.
Click on Options --> cards and review the current configuration of your PRI card. If any of the settings listed on the cards page does not match the configuration received from your carrier, update the appropriate settings and save your new configuration.
Make some test calls to ensure your circuit is operating normally. If you still cannot make any calls, please continue to Step 4.
Contact your carrier and ask them to perform a loop-back test to the smart jack in order to make sure the equipment is functioning properly.
If the loop-back test returns clean (absolutely zero errors), then please contact Fonality in order to run a loop back test on your server's PRI card. This test will take a minimum of four hours. Please plan accordingly.