Page Comparison

The Integrations Module allows you to easily navigate to third-party portals you or your organization have subscribed to, including but not limited to:

• Paperless Fax

• Record All

NOTE:

The app will only display licensed/subscribed portals. Clicking on the service opens a webpage browse and directs you to the corresponding portal.

To start a search:

• Click the Magnifying Glass on the app’s main navigation, on a communications stream with a contact, or the three dot menupanel on the left side of the app.

• Perform targeted searches by clicking the search icon in a communications stream

• Click on Settings > Website Launcher

• Fill in the URL of the web page you would like to open in one of the boxes under either Inbound Calls or Outbound Calls.

• Tick the Auto-Launch box if you want the page to open automatically for every call of the appropriate type.

• Tick Click the Silent box if you want the page to open in the background (typically for reporting purposes; some sites log the information in the URL string automatically).

• Once complete, your settings will be saved automatically.

VARIABLES

Sangoma also provides variables for URL strings in case a site requires elements like a Username or Password:

• Click on Settings > Website Launcher

• Select Web Launcher from the lefthand menu

• You can use any and/or all of the variables listed.

A fully configured URL string may look like this:
“http:/ /support.netfortis/support_test.cgiticket_id=%%caller_name%%&type=%%type%%”
Note: Please study construction of the URL carefully. Every variable requires an ampersand as a delimiter (un=%%username%% & pw=%%password%% for example). A web launcher with an incorrectly formatted URL will fail to do anything.

WEBSITE LAUNCHER - ASSIGNING

PROFILES

Choose from a list of pre-configured URLs:

• Click on Settings > Website Launcher.

• Click the drop-down menu next to Web Launcher Profiles.

• Select one of the pre-configured profiles included.

• Once you select a profile, the URL boxes automatically populate

RECENT CONTACTS

Recent Contacts displays Internal and External Contacts with whom you’ve had recent Calls or Chats. Click a Contact to open a Communications Stream and view details of recent interaction. You also can click the three-dot menu to the right of a Contact to open a list of one-click actions you can take with that Contact.

FAVORITES

The Favorites section displays Internal and External Contacts who you have marked as Favorites. Mark contacts as Favorites so that they always appear on your Contacts List. Favorites can be Internal Contacts, External Contacts or Groups.

Your Default Call Device is the device used to make outbound Calls. You can set and change your Default Call Device from the left-side navigation bar.

Devices that may appear, depending on your personal devices assignments, may include:

• Desktop Phone — app will ring the Desktop Phone and then ring out to the number or Contact

• Softphone — app will make a Softphone Call to the number or Contact

• Mobile — app will ring your Mobile Phone and then ring out to the number or Contact. Users can enter their Mobile number in the Profile section of the app.

If you are a Call Center user, you can view your Queues and Login/Logout of those Queues via the app’s Main Navigation.

NOTE: The Queue icon will not be visible if you’re not an assigned Call Center user.

TO FORWARD CALLS TO AN EXTENSION

• Click on your Avatar.

• Click Settings.

• Click Call Routing.

• Click Forward to Extension.

• Choose the following Settings:

  Ring Time for Extension
  

  :

  • After - How long your extension rings before Forwarding to another extension. Can be value between 0–60 seconds.

  • forward to - Enter the extension to forward the call to.

  • Return Call Back to Voicemail
    If forwarding party does not answer, you have the option to return call back to Voicemail

• Click Apply Call Routing or Cancel.

TO FORWARD CALLS TO AN EXTERNAL NUMBER

• Click on your Avatar.

• Click Settings.

• Click Call Routing.

• Click Forward to External Number Ring Time for Extension
  How long your extension rings before Forwarding to external number. Can be value between 0–60 seconds.

• Click Apply Call Routing or Cancel.

To set up or manage your Find Me/Follow Me (FMFM) settings:

• Click Clickon your Avatar.

• Click Settings.

• Click Call Routing.

• Click Use Find Me Steps to configure FMFM.

• Choose the following settings:

  • FMFM Procedure/Steps

  • Don’t find me when I’m on a call

  • Add Steps

• Click Apply Call Routing or Cancel.

By default, you are setup with the following FMFM steps:

• Ring some of my devices for 20 seconds

• Forward to my voicemail

FMFM STEPS AVAILABLE

• Ring some of my devices

• Call my extension

• Call other extension

• Call external number

• Forward to my voicemail

• Forward to other voicemail

• Call multiple extensions/numbers

• Notify caller that you’re being located

Call Park and Pickup are actions you can perform from the CommUnity desktop app.

TO PARK A CALL

• You must be on an active Call.

• Select Transfer from the Call control display.

• Select a location to park the call:
  Available Global, Site and Dept Parking Lots will be displayed. (In the example below, a user is parking a call in the global parking lot).

• The call can now be viewed in the parking lot based on permissions and access.

• You are no longer on the active call.

TO PICK UP A PARKED CALL

• You must have permissions to view Parking Lots. Click the Blue Call Icon ANSWER button on a the Call you wish to pick up from the Parking Lot.

• Parked call is now connected to user.

Image Removed

• pick up from the Parking Lot.

• The Parked call is now connected to user.
  Note: When a call is picked up from the a parking the caller’s phone will ring once before the call is picked up.

PARKING LOTS

If Parking Lot access is enabled for your account, Parked Calls will be visible in the app’s Main Window. Parking Lot settings are located in the General category of the app, where you can turn Parking Lots on or and determine which of the following Parking Lot types (if any) you’d like to view:

• Global

• Sites

• Departments

PARKING LOT DISPLAY DETAILS

• Name of lot and # of parked calls

• Parked caller’s ID

• Remaining time before parked call timeout
  Highlighted in orange when timer falls below 01:00

• Parking space number

HOVER DISPLAY DETAILS

• Who parked the call

• How long the call has been parked

• Total call time of the parked call

Utilize DND when you don’t want to be disturbed by incoming calls and chats. This can be useful when you are sharing your screen or simply don’t want to be disturbed.

When DND is enabled:

• Sounds and pop-up notifications are paused.

• Notification bubbles will still appear.

• Chats are suppressed.

• Calls to your extension are automatically sent to voicemail.

TO ENABLE DND

• Click on your Avatar.

• Toggle on Do Not ot Disturb.