CommUnity myHUD Desktop User Guide
- 1 INTRODUCTION
- 2 FEATURES
- 3 SYSTEM REQUIREMENTS
- 4 INSTALLATION
- 5 SIGNING IN
- 6 MAIN WINDOW
- 6.1 My Profile
- 6.2 Change Avatar and Password
- 6.3 Statuses
- 6.4 NOTIFICATIONS
- 7 RECENT COMMUNICATIONS
- 8 COMMUNICATIONS STREAM
- 9 START A CHAT
- 9.1 MULTIPLE CHAT SESSIONS
- 9.2 GROUP CHAT
- 9.3 TYPING INDICATOR
- 10 MAKE A CALL
- 10.1 From the Call Panel
- 10.2 From the Recent
- 11 TRANSFER A CALL
- 11.1 ACTIVE CALLS
- 12 CALL CONTROL WINDOW
- 13 DIRECTORY
- 14 CONFERENCING
- 15 INTEGRATIONS
- 16 SEARCH CONTENT
- 17 WEBSITE LAUNCHER
- 18 RECENT CONTACTS
- 19 FAVORITES
- 20 SET/CHANGE CALL DEVICE
- 21 QUEUE LOGIN/LOGOUT
- 22 PROFILE & SETTINGS
- 23 FORWARD CALLS
- 24 MANAGE FIND ME FOLLOW ME (FMFM)
- 25 CALL PARKING & PICKUP
- 26 DO NOT DISTURB
- 27 SIGN OUT
INTRODUCTION
The CommUnity myHUD Desktop App is a native client that serves as the end user application for CommUnity. Built with the user in mind, CommUnity improves
communications with its:
Simplified unified and intuitive user experience.
Optimized functionality and performance.
Improved presence, chat, notification experience.
Communications history and search.
Integrated softphone.
Call Center agent functionality and integration Contextual intelligence.
FEATURES
Recent Communications
Search Content
Click-to-Call and Call Control
Softphone
Chat, Mentions and Reactions
File Share
Presence
Directory/Contacts
Audio and Video Conferencing
Call Center
SMS
Call Recording
Website Launcher
SYSTEM REQUIREMENTS
Windows OS: Windows Vista, Windows 7, Windows 8/8.1, Windows 10, Windows 10+, Windows 11
Mac OS: Mac OC 10.9 Mavericks, Mac OS 10.10 Yosemite, Mac OS 10.11 El Capitan, Mac OS 10.15 El Capitan, Mac OS 11 Big Sur, Mac OS 12 Monterey
Memory: Minimum of 4GB (8GB recommended)
Disk Space: 500MB of free hard drive space
Screen resolution: Minimum 1,024 x 640
INSTALLATION
Install Steps
Click the Windows or MAC download links below.
DOWNLOAD LINKS
Locate the downloaded installer file.
Double-click the installer and follow instructions.
Launch the CommUnity App.
Note for Mobile/ Android Users: click here Downloads: myHUD Android
SIGNING IN
When you launch the application, you are prompted to sign in:
Enter your Sangoma username and password.
If you don’t remember your password, click on the Forgot password? link to reset your password.
Click Log in.
Note: In most cases, your username is your email address. If your company is setup to authenticate with Active Directory (AD), Okta or Microsoft, click the corresponding button. If enabled for your organization, a “Remember Me” toggle will display that allows CommUnity to remember usernames and Passwords.
MAIN WINDOW
Modern View
When you launch the CommUnity App for the first time, it launches in the collapsed view. You can expand and collapse the view by clicking on the expand and collapse icon shown below. The app defaults to the Modern View which shows your Recent and Favorite contacts. Click the + Favorites button to add contacts to your Favorites list. You can also add a contact to Favorites by clicking on the three-dot ( ⋮ ) menu next to a contact throughout the CommUnity App. The Recent Contacts list will show any Internal Contacts with whom you have exchanged Chats or Calls.
Classic View
If you prefer seeing all your company contacts, you can switch to the Classic View. The Classic View will give allow you display the following contact list.
Internal
External
Groups
Favorites
Recent.
To switch between the Modern and Classic view, Click your Profile icon and than select Settings > General > Sidebar Appearance.
My Profile
Quick Links
Click on your Avatar icon to:
Update your status.
Change your status message.
Access settings.
Log out of the app.