TeamHub FAQ’s

General Questions

What is TeamHub?

• TeamHub is Sangoma’s “soft-client” software application that combines chatting, video meetings, voice calling, contacts, file sharing, notifications, contact center, business productivity ‘apps’, and more, all from within one single, integrated user experience. TeamHub is uniquely differentiated from other collaboration products by its unified GUI (graphical user interface), which brings together access to all Sangoma cloud services in one ‘pane of glass’, including the ability to see and experience the other cloud services from Sangoma that the user may not yet have even purchased.

How do I access TeamHub?

• Web Browser: Open a Chrome browser window and go to Sangoma TeamHub, then log in using your Business Voice or Community credentials.

• Apple Mobile App:

  • Download and install the iOS Sangoma TeamHub app from the Apple app store.

  • Log in using your Business Voice or Community credentials.

• Android Mobile App:

  • Download and install the Android Sangoma TeamHub app from the Google Play store.

  • Log in using your Business Voice or Community credentials.

• Desktop App:

  • Click here to learn How to Download the TeamHub Desktop App.

  • Log in using your Business Voice or Community credentials.

What are the TeamHub App requirements:

• Windows:

  • MS Windows 10 or greater

  • Minimum 2 GHz (32-bit or 64-bit) processor

  • Minimum of 4 Gb of available memory

  • The minimum screen resolution is 1,920 x 1,080

• Mac OS:

  • A Mac OS version supported by Apple

  • Minimum 2 GHz (32-bit or 64-bit) processor

  • Minimum of 4 GB of available memory

  • The minimum screen resolution is 1,920 x 1,080

• Android Mobile:

  • The latest Android versions are recommended. We support up to one prior version.

• iOS Mobile:

  • The latest iOS version is recommended. We support up to one prior version.

How do I change the password?

• Go to http://teamhub.sangoma.com, and follow the Forgot password steps to reset your password.

What is the password criteria?

• The password requirements are identical to the Business Voice or Community password criteria.

Do I need a separate set of credentials for TeamHub

• No. TeamHub uses your Business Voice or Community Credentials.

Does TeamHub show the time in local time?

• Yes. It adjusts based on your local time. You can change this in Settings.

How do I change my timezone?

• This can be changed via the Settings inside TeamHub. Reference the TeamHub User Guide for more instructions.

How do I check what TeamHub version I’m using?

• Click on the TeamHub Icon in the top right corner of the page and scroll down to the About section.

• Click on the TeamHub Icon again to exit the About info panel.

Chat Related Questions

Can I change the name that is displayed in Chat?

• Yes. Reference Teammate Name Display in the Chat Settings guide.

Can the owner delete members from a Channel?

• Yes. Reference the TeamHub Chat User Guide for instructions.

How long is the chat history retained?

• Currently, it is indefinite. This may change in the future.

How do I mute a channel so I don't get notifications from it?

• Reference the TeamHub Chat User Guide for Mute instructions.

Who can mute a channel?

• All channel members can mute a channel to stop getting notifications.

Who can un-star a channel?

• All members can un-star a channel.

Can I send messages to people outside of my organization?

• No. Guest users are not supported.

How do you change owners or add more owners to a channel?

• To transfer channel ownership, you must be using version 3.0 or above. If you meet this requirement, you can submit a support ticket asking for the assignment of a new channel administrator.

Are emojis supported?

• Yes, emojis and gifs are both supported.

How will an invited member be notified of the invite?

• Either by email or in-app notifications, depending on the user’s notification preferences.

Does TeamHub send email notifications if a user is tagged in a chat room or direct chat?

• Yes. It is based on the user’s notification preferences configured under the Settings.

Talk Related Questions

How do I make a call?

• TeamHub supports in-app phone calling and can act as your softphone client. All you need to do is add a TeamHub extension for your user account in the Business Voice or Community portal. Reach out to your location administrator or partner to enable this feature. For more information, consult the TeamHub Chat User Guide.

Does the Talk function support click to dial or highlight to dial?

• Yes, Click to Dial is supported.

What is a contact's default phone number?

• If the contact has a TeamHub extension, the default number is the contact’s first TeamHub extension. Otherwise, it is the contact’s first phone number or extension. See the contact section below for the contact sort order.

Can TeamHub and Sangoma Talk share the same extension?

• No. TeamHub and Sangoma Talk require separate extensions.

Can I use my desktop phone with Talk?

• No. TeamHub Talk requires a softphone extension. You can set up your Find Me/Follow Me for your Desk phone extension to ring your TeamHub extension and have them ring simultaneously.

Why am I not getting notified when I get an incoming call?

• Reference the How to Adjust Notification Setting for TeamHub article for notification setting instructions.

Contacts Related Questions

Does TeamHub Contacts include my company directory?

• Yes.

Can I add personal Contacts to TeamHub Contacts?

• Yes. Sangoma’s TeamHub Contacts supports both a Company Directory and a Personal Contacts directory. For more information, please see the How to use TeamHub Contacts guide.

How are contact numbers sorted.

• The Corporate Directory is sorted with TeamHub extensions first, followed by all other extensions sorted alphabetically.

• Personal Contacts are sorted based on the order in which the contacts were entered.

• Imported Contacts (Google or Office365) are sorted based on the order provided when imported.

Meet Related Questions

Can we record video meetings from TeamHub?

• Yes. TeamHub uses Sangoma Meet integration to run meetings, so you can benefit from all Sangoma Meet features, including recordings.

Does the screen-sharing function also support mouse sharing?

• Not at this time.

Will my personal settings from Sangoma Meet transfer to the TeamHub version of Sangoma Meet?

• Yes. Make sure you are using the same Sangoma email address that you have been using to log in to Meet.

Files Related Questions

What is the storage space limitations

• The maximum file size is 20 MB.

• The maximum storage space must follow Sangoma’s fair use policy.

What is the retention period for uploaded files?

• Currently, no retention period is defined. However, a retention period may be introduced in the future.

Does the file upload function support Drag and Drop?

• Yes.

Administrator Related Questions

Who can assign a user a softphone extension?

• A Location admin, Company admin or your Partner.

Can licenses be transferred from one user to another?

• Yes - Simply remove the license from the original user, and then the unused license can be assigned to the new user.

How is this configured, and is this something the location admin or partner can do on their own?

• The location admin or partner can assign licenses to a portal user and then create a TeamHub extension for that user.

How do I purchase Temahub for new users?

• TeamHub is included in the existing bundles offered (e.g., Professional, Collaboration, Customer Service, and Contact Center Bundles).

Partners Related Question

What if a customer has already purchased a bundle that includes TeamHub? (i.e., how do they get it?)

• The customer should have the appropriate amount of user licenses already added to each customer's location based on what was purchased. The location admin or partner can then distribute those licenses to users accordingly via the license manager in the Business Voice or Community Portal.

Is TeamHub Replacing the Business Voice Application Framework?

• No, the Business Voice Application Framework will continue to exist for our existing customers and new customers who want to use the additional features that are available in the Application Framework, like StarFax, StarScope, and StarReporter.

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