Sangoma Meet User Guide
- Bob Young
- Abhinav Duhan
Overview
Sangoma Meet delivers video conferencing & collaboration, securely, from anywhere, on virtually any device. This article describes how to access and use the Sangoma Meet application.
Notes: For instructions on how to install the desktop or mobile app visit this page.
How to access Sangoma Meet
Note: You may have to allow Sangoma Meet to access your devices Audio and Video to be able to join a call.
Browser
Go to meet.sangoma.com in your browser.
Click the LOGIN or SIGN UP button in the top right corner of the page and follow the instructions below.
Desktop or Mobile app.
Open the Sangoma Meet App. on your device.
Click the LOGIN or SIGN UP button in the top right corner of the page and follow the instructions below.
TeamHub
Open the TeamHub app and login.
Click Meet in the left side menu.
How to login into Sangoma Meet
① Business Voice and Fonality Users
② Free Version
③ Switchvox Cloud Users Note: Sangoma meet is only available on the Switchvox Cloud platform.
④ CommUnity Users
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Table of Content
- 1 Overview
- 2 How to access Sangoma Meet
- 3 How to join an existing meeting
- 4 How to schedule a meeting
- 5 Available action while in a meeting
- 6 Other Meet Actions
How to join an existing meeting
Click the invite link provided by the meeting host in a calendar or email invitation, and follow the on-screen instructions.
Alternatively, access Sangoma Meet app.
Click the Join a meeting button on the left side of the page.
On the mobile app click the Join button at the bottom of the page.
Enter the Meeting ID and the Meeting Passcode provided by the meeting host.
Click Join.
You will then join the meeting or Lobby room, if the lobby room is enabled by the host.
How to schedule a meeting
From the Meet homepage.
Access Sangoma Meet app.
Click on the Schedule a Meeting button.
Copy the meeting link and send it to the participants.
From the Google Calendar
Install Google Calendar Plugin.
If you haven't already installed the Sangoma Meet extension/add-Ins for Google Calendar follow these instructions.
Access Sangoma Meet.
At the bottom of the page, click on Add to Google Calendar as shown below
You will be prompted to add the Sangoma Meet extension to chrome.
Click on the Add to Chrome button.
Schedule a meeting with Google Calendar
Open the Google Calendar.
While scheduling a meeting, click the Add New Sangoma Meet button as shown below.
Note: If the Add New Sangoma Meet button does not appear, then the Sangoma Meet Chrome Extension has been disabled. Reference the Troubleshooting Meet guide to correct this issue.
From the Outlook Calendar
Sangoma Meet has an extension/add-Ins for Outlook users.
How to install Outlook Calendar Plugin
For the instructions to install the Outlook add-in reference this page.
Schedule a meeting with the Outlook Calendar
Schedule a new Meeting in Outlook.
In the Appointment/Event screen, you will see the option "Sangoma Meet" in the menu bar at the top.
Click on Sangoma Meet and the settings will open:
Click the + ADD MEETING button to create a new meeting url for this event/appointment.
The location of this meeting will automatically be updated.
Once the Appointment is saved, all participants in the appointment will be able to see the meeting details.
Available action while in a meeting
Meeting Controls
① - Mute and Unmute the Microphone.
② - Turn on and off the device camera.
③ - Start and Stop Subtitles.
④ - Share and un-share your screen.
⑤ - Open and Close the meeting Chat box.
⑥ - Raise your hand to be recognized during a meeting.
⑦ - Display or hide participants.
⑧ - Opens the More Actions menu.
⑨ - Push to leave the meeting.
Full Screen mode
In the meeting controls toolbar, click the 3 dots ( … ) icon.
Select the Full screen mode or the Exit full screen mode option.
How to record meetings
The host (moderator) must record the meeting or grant a participant the ability to record a meeting.
Start a Recording
Join the meeting.
In the meeting controls toolbar, click the 3 dots ( … ) icon.
Select the Local Recording controls option.
Click the Start Recording button to begin the recording.
Click Close to hide the recordings panel.
End a recording
In the meeting controls toolbar, click the 3 dots ( … ) icon.
Select the Local Recording controls option.
Click Stop Recording to end the recording.
You will be prompted to define where to save the recording.
The recording is saved as a webm file
Desktop Application Video recording changes:
Users initiating a video recording will now need to manually download the recording through the local recording controls with V5.7.4 and forward. Previously, downloads were automatic. This update ensures recordings are not lost in case of a window crash or if the meeting is closed abruptly.
To start a new video recording, any pending recordings must first be deleted.
How do I draw on the screen in Sangoma Meet?
Sangoma Meet now allows users to annotate while sharing a screen with other participants. The annotation functionality is available to users on both the web and desktop applications.
To use screen annotation in Sangoma Meet, do the following:
Start a meeting
In the meeting controls toolbar, click the Share Screen button.
When the screen share opens, click on the annotation icon in the toolbar.
The annotation menu will appear on the screen with the following options appears:
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Note: The web browser user can only annotate on the self window mode in Sangoma Meet. (Users will not be able to annotate on the shared screen/window).
From the desktop application:
The desktop application has additional functionality that includes the ability for the user to annotate on the shared screen as well on the self-window mode.
When the screen is shared from the desktop application, the floating annotation toolbar will appear on the screen.
Note: When using the Sangoma Meet desktop application, green arrows frame the shared portion of the screen.
Make annotations as necessary, they will disappear after 5 -10 seconds.
Note: The color selected from the palette will display as the button color on the toolbar.
If necessary, click the Save Screenshot icon on the annotation menu to download the screenshots.
How to use Virtual Backgrounds in Sangoma Meet
Note: Sangoma Meet will remember your virtual background selection, so if you choose a background, your next meeting will start with the same background unless you change it.
Set a Virtual Background Before the Meeting
Start or Join a meeting.
On the Pre-join screen, below the Join meeting button, click on the select background icon.
Select one of the options.
Click the APPLY button.
Set a Virtual Background During the meeting
While in a meeting room:
In the meeting controls toolbar, click the 3 dots ( … ) icon.
Click on the Select background setting.
Select desired background.
Click the APPLY button.
How to use the Remote Desktop in Sangoma Meet
Note: Remote Desktop Control is supported only while using the Desktop app for macOS or Windows devices.
The Remote Desktop Control enables in-meeting participants to control the desktop of another participant. Follow the steps below to learn more:
Within a live meeting
Select the user profile you wish to remote desktop into.
Click on the 3 dots ( ⋮ ) icon.
Select the Start/Stop Remote option from the menu.
The user you are trying to remote desktop into will receive a notification to grant remote access.
Once the user clicks the Allow button, they will be asked to share either an application screen or their entire desktop screen.
Once the user has allowed access, you will immediately have control of their desktop via keyboard and mouse control.
Other Meet Actions
How to assign a co-moderator to a meeting
Assign a co-moderator using Google or Outlook calendars
To assign a co-moderator to the meeting while scheduling the meeting from google and outlook calendar.
Schedule or Edit a meeting using the Google or Outlook calendar.
Add the Sangoma Meet to the meeting.
After adding the Sangoma Meet to the meeting, click on the settings ( ❁ ) icon as shown below (from Google calendar).
Select “Co-host control” from the Left side menu.
Click Include co-hosts to turn on or off the co-hosts option.
Enter the email IDs of the users you want to make a co-moderator.
Click the Save button at the bottom right side of the page.
Assign a co-moderator while in a meeting
To assign a co-moderator to the meeting while in a meeting.
Join the meeting as a moderator.
In the meeting controls toolbar, click the 3 dots ( … ) icon.
Select Settings from the menu.
Select Personal Meetings from the Left side menu.
Scroll to the bottom of the page and and click on ADDITIONAL SETTINGS.
Select “Co-host control” from the Left side menu.
Click Include co-hosts to turn on or off the co-hosts option.
Enter the email IDs of the users you want to make a co-moderator.
Click the Save button at the bottom right side of the page.
How to Setup Default Meeting ID in Sangoma Meet?
Paid users can set up any personal meeting ID as default Meeting ID. To setup a default meeting ID follow the following steps:
Access Sangoma Meet.
Click on the settings ( ❁ )icon in the top right corner.
Select Personal Meeting ID in the left side menu.
Create a Personal Meeting ID by following the steps on screen.
Enable the Default Meeting ID toggle as shown in the picture below.
How to change the meeting passcode
All meeting URLs are automatically generated using a random passcode for the maximum security. You will need to be the meeting moderator (host) to be able to edit or remove a meeting passcode.
When Scheduling the meeting:
From the Sangoma Meet landing page click on "Schedule a Meeting"
When the pop up window is displayed, click on pencil ( 🖉 ) icon next to the "Passcode" field.
Edit the passcode.
Note: The supported characters for a passcode are 0-9, a-z and A-Z.
To remove the passcode, simply click on the trash can (🗑) icon close to the passcode field.
When in live meeting:
Click on the More Actions( …) icon at the bottom of the page.
Click on Security Option
In the popped up window, click on the pencil ( 🖉 ) icon next to the passcode field to edit the passcode.
Click on the check mark ( ✓ ) icon to save the passcode.
Note: The supported characters for a passcode are 0-9, a-z and A-Z.
To remove the passcode, simply click on the trash can (🗑) icon next to the passcode field.
How to create a custom message for the Lobby Room
Now, paid users can create custom messages for the participants that are waiting in the Lobby Room.
To create a custom message for the personal meeting room follow the following steps:
Access Sangoma Meet .
Click on the settings ( ❁ )icon in the top right corner.
Select Personal Meeting ID in the left side menu.
Create a Personal Meeting ID by following the steps on screen.
Scroll down to see the Lobby Room box as shown in the picture below.
Create a custom message for the participants waiting in the Lobby Room.