Introduction

Description:You can place a call - initiated as Outbound - This API allows requesting the CX platform to initiate an outbound call to a specific destination and, when answered. When answered by the destination, it will be treated as a regular Inbound Queue Call, waiting in the Queue to be answered by an agentassigned to an agent.

Notes:

• This API does not behave as the CallBack functionality available for callers when waiting on a Queue.

• In-queue CallBack functionality is not available to outbound calls queued using the CallBack Now API.

scope: cx.queue-calls

API Request

...

Note: Replace <YOUR_ACCESS_TOKEN> with your Access Token obtained from the Requesting Access Token authentication step detailed in API Authentication .

This API call will enable the specified Queue (queue_name) within the tenant_domain to make calls to the provided destination.