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Overview

TeamHub Talk is a feature of Sangoma TeamHub, a collaboration tool that allows users to make and receive phone calls. This guide provides instructions on how to adjust the settings for TeamHub Talk for CommUnity.

To access the TemaHub Talk Settings:

  • Login into TeamHub using your CommUnity Credentials.

  • Select The gear ( ❁ ) icon in the top right corner of the page.

  • Select the Talk Setting option.

    image-20241013-105444.png

Table of Contents

Table of Contents
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From the Talk Setting menu you can configure the following settings.

①General Setting

②My Phone Info

③Audio Settings

④Call Routing

⑤Voicemail

⑥Alerts/Sounds

⑦Conference

① General Setting

The General Setting section is where Park call visibility is configured. User can enable or disable visibility to parked calls for specific parking lots.

② My Phone Info

In the My Phone Info section, the following settings are available:

  • Phone Information - Display the user’s Phone info based on the corporate directory stored in CommUnity.

  • Mobile Phone - The user can provide a mobile number which will enable their Mobile Phone to be a Call Device in CommUnity

  • Avatar - The user can change their Avatar.

Follow the steps below to view or change a desired setting.

Phone Information

Click the Down Arrow (⌄) to display the configured phone details.

Configure a Mobile Phone

To configure a mobile phone, click the Edit button in the Mobile Phone section:

1. Enter the Country Code.

2. Enter the Mobile Phone Number.

Info

Note: If a mobile number is added, the mobile device will appear as an option in the Device Selector.

Change the User’s Avatar:

To change your Avatar Click the Edit button in the Avatar section.

  • Click the Select button.

  • Upload a picture. (Only BMP, JPG, JPEG, PNG formats are allowed. The max size allowed is 150MB)

  • Click the Save button.

③ Audio Settings

In Audio Settings, the user can configure and test the Speaker, Microphone, Ringer, and Alerts.

④ Call Routing

In Cal Routing, the user can configure their Find Me / Follow Me (FM/FM) options.

Find Me Steps Configuration

This settings allows a user to setup advanced multi-step FM/FM call routing. The user can Add, Edit and Delete the steps that will take place when an incoming call is received.

  • To Change a step select one of the options from the step dropdown field. Addition The configuration options will vary based on the selected options.

  • To add a step click the + ADD STEP button to add additional routing steps.

  • To Delete a step, click the Trash Can icon.

Find Me Rules configuration

The Find Me Rules settings allows the user to configure how the Find Me function will operate.

⑤ Voicemail

In the Voicemail setting section the following option are available:

Voicemail Settings

  • Enable and disable the Voicemail option.

  • Set the Voicemail password.

Voicemail Notifications

  • Enable and disable email notifications when a voicemail is received.

  • Configure if the voicemail recording should be attached to the email notification.

  • Configure if the voicemail should be deleted after the recording has been emailed.

Voicemail Messages

  • Add or delete the different Voicemail greetings.

⑥ Alerts/Sounds

The Alerts/Sounds settings provide the user the ability to configure System Alerts and Call Alerts.

System Alerts

  • Enable and Disable notification when status is busy.

Calls

  • Enable and Disable Call Alerts busy.

  • Configure Alerts how an alert are is presented based on alert type.

    • Missed Calls

    • Voicemail

    • Transfer Complete

⑦ Conference

In the Conference settings the following settings are available:

  • Moderator Settings

  • Participants Settings

  • Conference Room Alerts

Click the Edit icon to expand and configure the following options:

Moderator Settings

  • Set the name of the conference room.

  • Create a moderator Pin for the conference room.

Participants Settings

  • Create a participant Pin for the conference room.

  • Configure if participant can Join before the moderator

  • Configure if participants can stay after the moderator leaves.

Conference Room Alerts

Enable or disable of the following alerts:

  • Users hear hears a Welcome Prompt when joining.

  • Users hear hears a tone when another user joins or leaves.

Save Changes

  • Click the SAVE button when all changes have been completed.