Table of Contents

Overview

TeamHub Talk is a feature of Sangoma TeamHub, a collaboration tool that allows users to make and receive phone calls. This guide provides instructions on how to adjust the settings for TeamHub Talk for CommUnity.

To access the TemaHub Talk Settings:

• Login into TeamHub using your CommUnity Credentials.

• Select The gear ( ❁ ) icon in the top right corner of the page.

• Select the Talk Setting option.

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From the Talk Setting menu you can configure the following settings. ① General Setting ② My Phone Info ③ Audio Settings ④ Call Routing ⑤ Voicemail ⑥ Alerts/Sounds ⑦ Conference ⑧ Website Launcher ⑨ Call Transfer Setting

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① General Settings

The General Setting section is where you can configure Incoming Calls and Parked Call visibility.

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Incoming Calls

In the Incoming Calls settings, users can configure the following:

• Enable or Disable auto-decline incoming calls if you are currently on a call.

• Enable or Disable hearing a beep sound instead of a ring tone for incoming calls if you are currently on a call.

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Parking Lots

In the Parking Lot settings, users can enable or disable visibility of parked calls for specific parking lots.

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② My Phone Info Settings

In the My Phone Info section, the following settings are available: Phone Information - Display the user’s Phone info based on the corporate directory stored in CommUnity. Mobile Phone - The user can provide a mobile number, which will enable their Mobile Phone to be a Call Device in CommUnity Avatar - The user can change their Avatar. Follow the steps below to view or change a desired setting.

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Phone Information

Click the Down Arrow ( ⌄ ) to display the configured phone details.

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Configure a Mobile Phone

To configure a mobile phone, click the Edit button in the Mobile Phone section:

1. Enter the Country Code.

2. Enter the Mobile Phone Number.

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Change the User’s Avatar:

To change your Avatar, Click the Edit button in the Avatar section.

• Click the Select button.

• Upload a picture. (Only BMP, JPG, JPEG, PNG formats are allowed. The max size allowed is 150MB)

• Click the Save button.

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③ Audio Settings

In Audio Settings, the user can configure and test the Speaker, Microphone, Ringer, and Alerts.

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④ Call Routing Settings

The Call Routing setting provides the ability to configure what happens when an inbound call is not answered.

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Call Routing Options

The Call Routing Options provide the ability to forward unanswered calls to a chosen destination without waiting for confirmation or pick-up, streamlining workflows. The following forwarding options are available:

Forward calls in sequential order:

This option enables users to configure advanced multi-step call routing for unanswered incoming calls. Users can add, edit, and delete the steps involved in handling these calls.

• To Add a step click the + ADD STEP button to add additional routing steps.

• To Change a step select one of the options from the step dropdown field. The configuration options vary based on the selected options.

• To Delete a step, click the Trash Can icon.

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Forward to Other user:

This option allows a user to configure call forwarding for unanswered calls to another user.

• Select the number of seconds to wait after a call is received before forwarding a call.

• Select the user where the call will be forwarded to.

• Select or unselect the “If call is not answered, forward to my voicemail” option.

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Forward Calls to an Extension:

This option allows a user to configure call forwarding for unanswered calls to another extension.

• Select the number of seconds to wait after a call is received before forwarding a call.

• Enter the extension where the call will be forwarded.

• Select or unselect the “If call is not answered, forward to my voicemail” option.

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Forward to an external number:

This option allows a user to configure call forwarding for unanswered calls to an external number.

• Select the number of seconds to wait after a call is received before forwarding a call.

• Enter the external number where the call will be forwarded.

• Select or unselect the” If call is not answered, forward to my voicemail” option.

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Call Routing Rules configuration

The Call Routing Rules settings allows the user to configure how the Call Routing will operate.

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⑤ Voicemail Settings

In the Voicemail setting section, the following options are available:

Voicemail Settings Enable and disable the Voicemail option. Set the Voicemail password. Voicemail Notifications Enable and disable email notifications when a voicemail is received. Configure if the voicemail recording should be attached to the email notification. Configure if the voicemail should be deleted after the recording has been emailed. Voicemail Messages Add or delete the different Voicemail greetings.

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⑥ Alerts/Sounds Settings

The Alerts/Sounds settings provide the user the ability to configure System Alerts and Call Alerts.

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System Alerts Enable and Disable notifications when the status is busy. Calls Enable and Disable Call Alerts busy. Configure how an alert is presented based on alert type. Missed Calls Voicemail Transfer Complete

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⑦ Conference Settings

In the Conference settings, the following settings are available:

Moderator Settings Participants Settings Conference Room Alerts Click the Edit icon to expand and configure the following options:

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Moderator Settings Set the name of the conference room. Create a Moderator Pin for the conference room. Participants Settings Create a Participant Pin for the conference room. Configure if participants can join before the moderator Configure if participants can stay after the moderator leaves. Conference Room Alerts Enable or disable the following alerts: Users hear a Welcome Prompt when joining. Users hear a tone when another user joins or leaves. Save Changes Click the SAVE button when all changes have been completed.

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⑧ Website Launcher Settings

Reference the How to Configure the TeamHub Talk Website Launcher guide for instructions on configuring the Website Launcher.

⑨ Call Transfer Settings

Default transfer mode Select a preferred default transfer mode. Transfer Style Select the transfer mode. Traditional - Transfers are initiated using the Transfer button. Transfers are performed by dragging a call card onto a contact card.

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