How to Configure the TeamHub Talk Website Launcher
Table of Content
Overview
Notes: The TeamHub Talk Website Launcher is currently only available with our CommUnity solution
The TeamHub Website Launcher is a powerful and versatile feature designed to enhance efficiency and streamline workflows for users who frequently handle external phone calls. Its primary function is to automatically open pre-configured websites in your web browser whenever you initiate or receive an external call.
Possible uses include:
Launching the Sangoma CX web application.
Accessing a CRM or quoting web application.
Opening a healthcare patient portal.
Launch a Post Call Serveys web application.
How to Configure the TeamHub Website Launcher
Note: If the configured URL allows or requires parameters, The parameters can include some variables based on the call. See below for an explanation of the available URL Variables.
Profile
Select the desired pre-configured profile.
Outbound Calls
Enter a website URL that will be opened when you make a new phone call.
Select on of the following option
Auto Launch - Webpage will open automatically.
Silent - Webpage will open in the background without drawing attention or interrupting the user's current activity. This is typically used for passive actions like logging events, loading tracking URLs, or pinging webhooks, where user interaction is not required.
New Call Website
Enter a website URL that will be opened when you receive a new phone call.
Select on of the following option
Auto Launch - Webpage will open automatically.
Silent - Webpage will open in the background.
Post Call Website
Enter a website URL that will be opened when you hang up a phone call.
Select one of the following option
Auto Launch - Webpage will open automatically.
Silent - Webpage will open in the background.
See Variables
The See Variables displays a list of the available variable that can be added to the configured URLs.
See below for an explanation of the available URL Variables
SAVE or CANCEL
Click SAVE to save the settings.
Click CANCEL to backout of the changes.
Available URL Variables
VARIABLE | DESCRIPTION |
%%my_extension%% | Your extension |
%%duration%% | Duration of call in seconds |
%%type%% | Either "internal", "external", or "queue" |
%%direction%% | Call direction - Either "inbound", "outbound" |
%%caller_name%% | Name of party on the call |
%%caller_number%% | Number of party on the call |
%%caller_number(XXX-XXX-XXXX)%% | %%caller_number%% with dashes and country-code removed |
%%caller_number(X-XXX-XXX-XXXX)%% | %%caller_number%% with dashes and country-code |
%%caller_number_raw%% | Number of party on the call stripped of non-numerical characters |
%%caller_number_raw(XXX-XXX-XXXX)%% | %%caller_number_raw%% with country-code removed |