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Charge Type | Price | Description |
|---|---|---|
Failed Customer/Brand Message Increase Vetting Fee | $7.00 | Vetting fee for brands interested in increasing daily messaging limits. This will only be applied if the brand failed verification. |
Successful Customer/Brand Message Increase Vetting Fee | $50.00 | Vetting fee for brands interested in increasing daily messaging limits |
T-Mobile Non-Use Fee | $250.00 | Effective February 2023, T-Mobile will charge a monthly recurring non-use fee for a campaign that has no traffic during a rolling 60-day. |
Non-compliance fees
Mobile carriers enforce non-compliance fees for messages that violate their messaging policies.
A Severity Zero (Sev-0) violation represents the most harmful non-compliance violation to consumers and is the highest level of escalation with which a carrier will engage with Sangoma. This applies across all products (SMS or MMS, Short Code, Toll-Free, and 10DLC) using a mobile carrier network.
There are three tiers of Sev-0 violations, billed for every offense.
Tier 1: $2,000 USD, for phishing, smishing, and social engineering.
Social Engineering is when users are manipulated into sharing private information such as credit cards or social security numbers.
Tier 2: $1,000 USD, for illegal content (must be legal in all 50 states and federally).
Illegal content includes but is not limited to, Cannabis, Marijuana, CBD, Illegal Prescriptions, and Solicitation.
Tier 3: $500 USD for all other violations, including but not limited to SHAFT.
Please review the T-Mobile Code of Conduct Section 5.2 for a list of all prohibited content.