Scribe
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Introduction
Scribe is a new commercial module released in 2024 for FreePBX/PBXact versions 15, 16 and 17 that enhances your communication capabilities through advanced transcription services.
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By default, transcription is disabled.
Enabling Scribe for Voicemail
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User Manager Group level
You can enable/disable the transcription at the user manager group level as shown in below screenshot.
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Allows the user to select which types of calls should be transcribed.
User Manager - Group
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Level
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User Manager - User
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Level
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Enabling the transcript visibility for User Control Panel widgets allows users to access the transcription in UCP for CDR, CDRPro and Voicemail widgets.
User Manager Group Leave
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The Scribe module also leverages AI to analyze the sentiments sentiment of voicemails and recordings, providing a dashboard for a quick overview of the sentiment analysis.
This allows enables users to quickly identify calls with negative sentiments. By sentiment quickly. Users can access a list of calls exhibiting negative sentiment by clicking on the "negative" section of the chart, you can access a list of calls that exhibit negative sentiments.
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Tabular view → by using “Switch view” option (in the upper-right corner).
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Click on the view icon to view any transcription.
Example The example below shows positive sentiments:
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Example The example below shows negative sentiments:
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This feature makes it easier to identify sections of the audio file with negative sentiments eg. click on the red part(s).
Example The example below shows the Neutral sentiments audio:
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Example The example below shows the negative sentiments audio:
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How to view transcriptions in UCP
The Scribe module is integrated with the existing voicemail and call recordings, so this provides a nice view of transcriptions against each voicemail or call recordings.
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