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Each user will have an option to either enable/disable the Scribe Voicemail transcription, or they can inherit the permissions from the associated group.
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Enable Scribe for Voicemail to Email
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Ability to share the transcription to any other user via email.
FAQs
Q: Does the end user need to create a Deepgram account in order to use Scribe?
A: Deepgram is a partner of Sangoma, providing AI-based sentiment analysis and transcription services. However, FreePBX/PBXact users don't need to worry about this third-party integration. FreePBX handles everything behind the scenes. Users simply need to purchase the Scribe commercial module license to unlock the power of AI-driven transcription and sentiment analysis for their recorded calls.
Q: Does FreePBX upload call recordings to third-party servers for transcription or analysis purposes?
A: We securely call our partner's API over HTTPS to perform the transcriptions.
Q: How is data security and privacy ensured when sending call recordings and voicemails to a third-party service for transcription or analysis?
A: Our partner is fully compliant with data privacy and security standards. For more detailed information on how data is handled, please refer to the following section:
Transcription Partner Security and Compliance. (ref to our wiki which has deepgram security/privacy wiki urls)