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FreePBX Softphones - Supervisor License
The Supervisor license is for to controlling and monitoring the queue calls.
Call controlling options -Offers robust control over call flow within queues.
Prioritizing calls in the queue (e.g., moving calls to the top).
Answering calls directly from the queue, and
Assigning specific calls to agents.
Call Monitoring option- advanced call monitoring features.
Monitor: Listen in on live calls for quality assurance or training purposes.
Whisper: Privately speak to agents during a call without the customer hearing, providing real-time guidance.
Barge: Join active calls to provide immediate assistance or intervention.
FreePBX Softphones - Queue License
The total number of queues monitored by the Supervisor. Example if you have purchased 5 queues license then the each supervisor can monitor up to 5 queues.
Benefits of purchasing the advanced Queue license and Supervisor Licenses
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How to Purchase the License
1. Log into the Portal at https://portal.sangoma.com.
2. Click on the Store option in the left side menu.
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FreePBX
To Purchase Softphone with Queue
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Ensure the purchased quantity is reflected, if you still need to increase the license quantity you can change it here, once done press Next button
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Once you clicked on Next button, you will get Advanced features option to add, so you can select the license quantity as per your business needs and click on Finish button to add this license to cart, once done now you can follow step number 12.
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Advanced Feature license
If your system already has the softphone license and need to purchase only Advanced features ,then follow the below steps as mentioned in the screen shot
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You can see two advanced feature licensed listed here, add the license quantity as per your business needs and click on Add button
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Once you press add button, you will get wizard pop-up where you can add your system deployment ID by searching, once you found deployment id under search field, select and click on Next button
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If you want to change the license quantity as per your business needs, you can modify and click on Finish button to add this license to cart, once done now you can follow step number 12.
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Click on Your Cart button and press the Checkout button
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Ensure your deployment ID on the reflected with correct ID along with quantity’s, then proceed with the payment part
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Click on the Terms and Conditions box and click on the Process Order button to complete the order.
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Queue Advanced license for PBXact Deployments
If your system type is PBXact then Click the Products tab in the horizontal menu to expand the products menu, mouse over PBXact. Choose a PBXact Add Ons under PBXact category menu on the right,
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Go to Cart and click on checkout option to proceed with the payment
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Click on the Terms and Conditions box and click on the Process Order button to complete the order.
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After purchasing the Advanced features license , update the license on your PBXact system where you can access the advanced queue features. Navigate to sysadmin → Activation and press the Update Activation button.
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How to configure Advanced Queue features
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Advanced feature license FreePBX -How to purchase Softphone and Advanced Queue license
To Purchase Only Queue Advanced Feature License FreePBX -How to purchase Advanced Feature license
PBXact
To Purchase Only Queue Advanced Feature License PBXact-How to purchase Queue Advanced license
How to configure Advanced Queue features
Sangoma Phone Desktop Client Queues
FAQ
1.How Many Queue and Supervisor license is needed for 100 Extension with 10 Queues and 5 supervisor?
For 100 extensions with 10 queues and 5 supervisors, here is the calculation:
Supervisor Licenses Needed: You require 5 supervisor licenses, as mentioned.
Queue Licenses Needed: You require 10 queue licenses for to monitor the 10 queues from the supervisor.
Cost Breakdown:
Supervisor License Cost: $6/license × 5 licenses = $30
Queue License Cost: $60/license × 10 licenses = $600
Total Cost:
The total cost for the required licenses will be: $630.