| Table of Contents | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Holiday IVR
How Do I Create a Time Frame Based IVR for the Holidays?
...
We'll need a custom recorded message to explain the Holiday time off and an IVR to play that message.
We'll need an IVR that recognizes the holiday Time Frames
We'll need to establish the holiday time frame and ensure our calls are being routed through it.
To create a sound file do the following:
Tools→ Media →Sound Manager
Create Sound:
...
Create Action. The first action will be to play a sound. Choose the folder and filename of the sound you recorded to work as the Holiday IVR Message. You may make this interruptible here.
Save your settings
Next go to Tools → Time Frames
Enter "Holiday" in the field
Click create. On the next screen choose
Create Time Condition. Here we will enter in our times and dates our holidays fall under.
E.g: Christmas 12/25 - in this example we'll choose a date that allows for only 12/25 to be a holiday.
Start Date: 12/25 End Date: 12/26
Day of the week Range - we'll leave this blank
Start time: 12:00 A.M. End Time: 11:59 P.M.
Click Save Time Frame Condition.
...