Page Comparison

Overview

The MOH (Music/ Message on Hold) feature allows Administrators to set audio files that will automatically play to callers when incoming calls are parked, placed on hold or are in a queue. By default, all Sangoma customers have access to 3 royalty free sound files: Calm River, Sunshine and World Mix.  

This feature is available on both BV and BV+ locations, but MoH playlists do NOT apply to remote extensions. 

Accessing Music on Hold Options

• Access the Business Voice portal and select the CONFIGURATION option at the top of the page.

• Search and Select the required location.

• Standard Users:

  • Select Advanced Settings.

  • Select On Hold Options.

• Aurora Users:

  • From the Left Side Menu.

  • Select System Management in the left side menu.

  • Select On-hold options.

Configuring Music on Hold

Administrators will have the option to view their existing playlists or create new playlists or edit music files associated with that playlist. 

Add a Playlist

• In the PLAYLIST panel click the   + ADD NEW   button.

• Enter a playlist name.

• Click the   ADD   button.

Configure a Playlist

• In the PLAYLIST panel, select an existing playlist.

• In the PLAYLIST DETAILS panel.

  • Optionally edit the playlist name

  • Select Random play order to have the playlist randomly play the music files.

  • Drag files from the MUSIC FILES panel into the PLAYLIST DETAILS panel, to add files to the playlist.

Delete Playlist

• In the PLAYLIST panel, select an existing playlist.

• Click the   DELETE  button in the PLAYLIST DETAILS panel.

• When prompted click the   DELETE to confirm deletion.

Add New Music files

• In the MUSIC FILES panel click the   + ADD FILE   button.

• File

  • Click on  Select File.

  • Select a file.

• Name

  • Enter a name for the music file.

• Click the   ADD   button.

CALL PARK TIMEOUT

• Enter the number of seconds the music will play before the call will go into the configured failover option. The default value is 600 seconds.