Overview
The MOH (Music/ Message on Hold) feature allows Administrators to set audio files that will automatically play to callers when incoming calls are parked, placed on hold or are in a queue. By default, all Sangoma customers have access to 3 royalty free sound files: Calm River, Sunshine and World Mix.
This feature is available on both BV and BV+ locations, but MoH playlists do NOT apply to remote extensions.
Accessing Music on Hold Options
Access the Business Voice portal and select the CONFIGURATION option at the top of the page.
Search and Select the required location.
Standard Users:
Select Advanced Settings.
Select On Hold Options.
Aurora Users:
From the Left Side Menu.
Select System Management in the left side menu.
Select On-hold options.
Configuring Music on Hold
Administrators will have the option to view their existing playlists or create new playlists or edit music files associated with that playlist.
Add a Playlist
In the PLAYLIST panel click the + ADD NEW button.
Enter a playlist name.
Click the ADD button.
Configure a Playlist
In the PLAYLIST panel, select an existing playlist.
In the PLAYLIST DETAILS panel.
Optionally edit the playlist name
Select Random play order to have the playlist randomly play the music files.
Drag files from the MUSIC FILES panel into the PLAYLIST DETAILS panel, to add files to the playlist.
Delete Playlist
In the PLAYLIST panel,select an existing playlist.
Click the DELETE button in the PLAYLIST DETAILS panel.
When prompted click the DELETE to confirm deletion.
Add New Music files
In the MUSIC FILES panel click the + ADD FILE button.
File
Click on Select File.
Select a file.
Name
Enter a name for the music file.
Click the ADD button.
CALL PARK TIMEOUT
Enter the number of seconds the music will play before the call will go into the configured failover option. The default value is 600 seconds.