Troubleshooting High Load
To determine the current load check Server>System Server>Server Information. A normal threshold will be in the 1 to 4 range. A threshold of 5 will result will often result in a loss of quality and services. In the advanced section of the page, at the very bottom, there are three numbers that represent the load at specific time intervals. "Snapshots" are taken every 15 minutes. You will be able to view snapshots from the last 15 30 and 45 minutes.
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Common Causes for increased load include:
Downloading/ Applying an Update
SIP Attacks
Creating a TSR reports
Exceeding the appliances concurrent call recordings threshold and throughout the day call recording offload schedule
Scheduled Automatic backups and FTP backup offloading
Multiple constant scheduled reports
Faxing failures
API requests
Exceeding the appliances concurrent call limits
Exceeding the appliances conference user limits
Too many Switchboard panel permissions granted (call queue panels)
Larger than expected Hard Drives (especially in the AA355)
Bad or failing hard drive(s).
Constantly failed SIP registrations hitting the PBX (Check advanced error logs)
Database problems
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