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Under Actions, you have the option to modify the name, or play the song.
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To upload a new sound, click Upload Song (first photo). To search for your audio file, click on the Song to Upload box, and select the audio file you want to upload (second photo). Note: sound files must be uploaded as MP3 or OGG files. Next, name the file and select the group you wish to add the file to using the Add to Group drop-down menu. Finally, once all the info has been entered, click Upload Song.
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Sets the system default group that is used while callers are on hold, waiting in a parking lot, or being transferred.
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After changes have been made, click Restart Software for the changes to take effect.
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Note: if you have an external source of music on hold, you may use a Turtle Beach Amigo II USB sound card to connect that source to your Switchvox appliance. |
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This allows you to create, upload, modify, and delete all of the sound prompts in Switchvox other than Music on Hold. Sound Manager also allows you to organize your sounds in folders and manage the same sound prompts that are in different languages.
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Create New Sound Prompts
Add Sound Pack
Create New User Folder
Add New Language
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Note: Sound Packs are pre-configured language packages that you may add in addition the default English sound pack. Sound Packs are available by going to Tools -> PBX Features -> Digium Addon Products. You will need your 16 digit registration code to obtain a sound pack. |
Before creating a new prompt, create a new user folder called My Prompts Folder. To do so, select 'Folder' from the Create drop-down menu, enter the folder name and a description, then select Save Sound Folder.
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To create the actual sound prompt, select 'Sound' from the Create drop-down menu and hit Go. From the Sound sub-menu, enter:
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