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If you're experiencing a problem with not being able to make outbound calls. One of your first steps should be to take and examine a PRI Debug using the steps included in How Do I Run a PRI Debug? If the Debug shows repeated SABME (set asynchronous balance mode extended) messages, this is an indication that the System is attempting to reach the provider but not getting a response. There is one setting to verify on Switchvox:
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If this setting is properly set and you are still unable to call outbound. You will need to contact your provider and advise them that you are not getting a response from their equipment.
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