Table of Contents | ||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Phonebook Panels
Each Phonebook panel displays the entries in that Phonebook. You can click on any entry to dial that number. Some extensions can display as Extended Entries, to help you communicate more effectively with that person.
Normal Entries
Normal Phonebook entries show your coworkers’ extensions or your frequently dialed external phone numbers. Each extension is shown with its Presence information, and you can click on any of these to dial them, like a speed dial button.
...
You must have permission to use Chat and Intercom. Chat may not be available if for some reason you can’t chat with that person.
Extended Entries
Extended Phonebook entries have all of the normal extension options, but they also let you do the following with that extension’s calls:
...
You must have permission to use each of these options.
Presence
All Phonebook entries display the person’s Presence, which helps you and your coworkers be selective about what calls to transfer to each other. An Away or Extended Away Presence can include comments.
Intercom
All Phonebook entries can include the Intercom option, which lets you talk to a coworker through the speaker on his phone. With Intercom, your recipient doesn’t even need to pick up the handset to answer your call. You must have permission to use this.
Pickup
Extended Phonebook entries can include the Pickup option (the green ‘up’ arrow). One click and your coworker’s incoming call rings your extension also. You must have permission to use this.
Record
Extended Phonebook entries can include the Record option. One click records the call, and sends the recording to your voicemail Mailbox. You must have permission to use this.
Monitor
Extended Phonebook entries can include the Monitor option. If you monitor a call, the callers cannot hear you. You must have permission to use this.
Barge
Extended Phonebook entries can include the Barge option. If you barge into a call, both of the callers can hear you. You must have permission to use this.
Whisper
Extended Phonebook entries can include the Whisper option. If you whisper into a call, the caller cannot hear only (only the extension owner can hear you). You must have permission to use this.
...