Phonebook Panels

Each Phonebook panel displays the entries in that Phonebook. You can click on any entry to dial that number. Some extensions can display as Extended Entries, to help you communicate more effectively with that person.

Normal Entries

Normal Phonebook entries show your coworkers’ extensions or your frequently dialed external phone numbers. Each extension is shown with its Presence information, and you can click on any of these to dial them, like a speed dial button.

Also, Normal entries provide a ‘plus’ icon that includes options to dial that person’s Additional Numbers, chat with him, or Intercom to him.

You must have permission to use Chat and Intercom. Chat may not be available if for some reason you can’t chat with that person.

Extended Entries

Extended Phonebook entries have all of the normal extension options, but they also let you do the following with that extension’s calls:

• Pick up an incoming call

• See who the caller is

• Record the call

•  Monitor the call (the callers do not hear you)

• Barge into the call (both callers hear you)

• Whisper on the call (only your co-worker hears you)

You must have permission to use each of these options.

Presence

All Phonebook entries display the person’s Presence, which helps you and your coworkers be selective about what calls to transfer to each other. An Away or Extended Away Presence can include comments.

Intercom

All Phonebook entries can include the Intercom option, which lets you talk to a coworker through the speaker on his phone. With Intercom, your recipient doesn’t even need to pick up the handset to answer your call. You must have permission to use this.

Pickup

Extended Phonebook entries can include the Pickup option (the green ‘up’ arrow). One click and your coworker’s incoming call rings your extension also. You must have permission to use this.

Record

Extended Phonebook entries can include the Record option. One click records the call, and sends the recording to your voicemail Mailbox. You must have permission to use this.

Monitor

Extended Phonebook entries can include the Monitor option. If you monitor a call, the callers cannot hear you. You must have permission to use this.

Barge

Extended Phonebook entries can include the Barge option. If you barge into a call, both of the callers can hear you. You must have permission to use this.

Whisper

Extended Phonebook entries can include the Whisper option. If you whisper into a call, the caller cannot hear only (only the extension owner can hear you). You must have permission to use this.

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