Current Calls Panel

The Current Calls panel displays all of the active calls on your extension, and gives you many options for handling those calls. You can have as many as six current calls in the Switchboard, even if your handset does not support that many. To use a Converged Phone with your Switchboard, select that phone from the Phones dropdown.

Send Call. If you choose not to answer a call, click Send to send the call to your Call Rules. The default rule is to send your calls to voicemail, so most likely Send means the caller is sent to your voicemail.
Hold & Resume. When you are on a call, one click puts that call on Hold, or Resumes the call. Note: Resume is not available until you put the call on Hold.
Take Another Call. You can put your active call on Hold, and then answer another incoming call. You can have as many as six current calls in the Switchboard, even if your handset does not support that many.
Transfer: Assisted & Blind. To transfer a call to someone in your Phonebook, just click the call and drag it from Current Calls to the Phonebook entry. You can transfer a call at any time, even if you have the call on hold, or the other extension is on an active call. In an assisted transfer, you would put the caller on hold, call your co-worker to let him know you’d like to transfer a caller, then complete the transfer. In a blind transfer, you would just drag the call to the Phonebook entry.
Transfer to Voicemail. To transfer a call to your coworker’s voicemail, just click the call and drag it from Current Calls to the Phonebook entry’s envelope icon. This is handy if you know your co-worker isn’t able to take the call.
Record. When you are on a call, you can click to start and stop a recording of your call. The recording is sent to your voicemail Mailbox, where you can save or forward it. Don’t forget, it’s up to you to let the other party know that you’re recording the call.