Contacting Support

Support for Sangoma products is broken into different departments. Ensuring that you receive the quality help you deserve begins with contacting the correct department. The following are directions that help ensure you are receiving support in a quick and timely fashion.

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• Click on Help Center to be taken to https://help.sangoma.com

• This site contains a collection of all of the knowledge from Sangoma. 

• Click on the heading of a section to be taken to a general page about that category.

• Click on the sub heading within the category to drill down on a specific category

• To receive help from our Technical Support Team please log into the site by clicking on Log In in the upper right side.

• Once logged in follow these instructions to create a case: https://sangoma.lightning.force.com/lightning/r/Knowledge__kav/ka54U0000004GpwQAE/view

Article Details

Affected Version(s)

Internal Use Only

Internal Comments

What to do if a customer calls in with a Sangoma Product.

• If it is with a Switchvox we create the case normally and work it. If we troubleshoot the Switchvox and the issue is not with the Switchvox, please reach out to a SNG technician via Slack # support channel and work with SNG Technicians to set up an appointment or conference call for the customer and support.
  Or if possible, an SNG technician will be able to get on the call immediately.

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