Contacting Support

Support for Sangoma products is broken into different departments. Ensuring that you receive the quality help you deserve begins with contacting the correct department. The following are directions that help ensure you are receiving support in a quick and timely fashion.

1. Go to https://www.sangoma.com

2. In the top center there's an option for Help & Support

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3. Click on Contact us to be directed to the contact page.

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4. Click on Help Center to be taken to https://help.sangoma.com

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5. This site contains a collection of all of the knowledge from Sangoma. 

6. Click on the heading of a section to be taken to a general page about that category.

7. Click on the sub heading within the category to drill down on a specific category

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8. To receive help from our Technical Support Team please log into the site by clicking on Log In in the upper right side.

9. Once logged in follow these instructions to create a case: Salesforce - Case Creation Process for UsersPreview