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Support Services - Free Support

Support Services - Free Support

  1. Products Covered

    1. Sangoma PSTN CARDS

      1. Free Technical Support Services is provided for customers using the Sangoma Telecom cards running the Sangoma Wanpipe drivers and installed in Asterisk or Freeswitch based systems. Customers also have open access to Telecom & Datacom Wanpipe Software Release Upgrades. For customers using Wanpipe APIs, a separate Development Support Agreement is required.

    2. Sangoma Phones

      1. Free Technical Support Services is provided for customers using the Sangoma Phones installed with FreePBX Distro or PBXact version 10.13.66 or newer only. 

  2. SLA - No SLA included

  3. Technical Support Services - Access to Technical Support Services as outlined here Support Services - Department Overview and Policies

  4. Professional Services - Support Credits required for When Configuration and Implementation Support is needed as outlined here Support Services - Department Overview and Policies   No Support Credits are included with your Support Service Renewal and will require the purchase of Support Credits.

  5. Upgrades - Access to upgrades and new releases as released.

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