Cloud Services Support

Owned by Kelli Higdon
Last updated: Mar 25, 2024
1 min read

 

  1. Overview

    1. Cloud services listed below come with Free Support from Sangoma as outlined below.

  2. Products Covered

    1. SIPStation

    2. FAXStation

    3. PBXact Cloud 

  3. SLA - 9x5 Regional Business Hours Support Access as defined in Standard Gold SLA here 

  4. Technical Support Services - Access to Technical Support Services as outlined here Support Department Overview and Policies

  5. Professional Support Services - Support Department Overview and Policies. Support Credits included in yearly renewal for your organization as outlined below

    1. SIPStation – Assistance in getting your trunks configured and setup.

    2. FAXStation – Assistance in getting your Fax CPE device setup and configured.

    3. PBXact Cloud – Assistance in getting your basis system configured after purchase. Additional Support Credits are available (as needed) for configuration assistance after initial configuration assistance provided.

    4. RMS – Assistance in getting setup and installed if needed.

  6. Upgrades - Access to upgrades and new releases as released.

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