Page Comparison

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VQ Plus adds the ability to route both the agent and the caller to any destination after hangup of a queue call. For example, you could send the caller to a post-call survey after the agent hangs up the call.

User Guide

Queue Pro (VQ Plus) - Admin Guide:

• Virtual Queues

• Queue Penalty Rules

• VQ Plus Options in Queues

• Queue Callback Module

• Queue Callback Report

• Queue Pause Codes