Queue Pause Codes
Part of the VQ Plus Commercial Module
Overview
Queue Pause Code allows you to pause a Queue with a Particular Reason. The reporting feature is a part of the VQ Plus commercial module.
Navigating to Queue Pause Code
Log into the PBX GUI
In the top menu go to Admin
In the drop-down menu go to Queue Pause Codes
Each of your Pause cods will be shown in a list and will have a list available. To edit the queue pause code, click the pencil button to go to the callback.
Navigating to Feature Code
Log into the PBX GUI
In the top menu go to Admin
In the drop-down menu go to Feature Codes
Adding Queue Pause Code
Click on Add Pause Code
after adding the pause code and reason submit and apply config to save the configuration.
Pause Scenarios:
Pause in all Queues with reason
Suppose your pause code is *46 then to pause in all queue please use *46 <reason code>. Example *4612. This will pause in all the queues with the particular reason.Pause in a particular queue with reason
Suppose your pause code is *46 then to pause in particular queue please use *46 <reason code> <queueno>. Example *46125000. This will pause in particular queue with the particular reason.Unpause in all queues or particular queue
To unpause in all or particular queue please use standard pause/unpause code. *46.
Unpause Feature Code
Unpause code
Unpause can be done using the standard pause code. Ex *64 will toggle pause code