Queue Pause Codes

Part of the VQ Plus Commercial Module

Overview 

   Queue Pause Code allows you to pause a Queue with a Particular Reason. The reporting feature is a part of the VQ Plus commercial module.

Navigating to Queue Pause Code

  • Log into the PBX GUI

  • In the top menu go to Admin

  • In the drop-down menu go to Queue Pause Codes

 

 

     Each of your Pause cods will be shown in a list and will have a list available. To edit the queue pause code, click the pencil button  to go to the callback.

Navigating to Feature Code

  • Log into the PBX GUI

  • In the top menu go to Admin

  • In the drop-down menu go to Feature Codes

 

 

 

Adding Queue Pause Code

  • Click on Add Pause Code 

 

  • after adding the pause code and reason submit and apply config to save the configuration.

Pause Scenarios:

  1. Pause in all Queues with reason
    Suppose your pause code is *46 then to pause in all queue please use *46 <reason code>. Example *4612. This will pause in all the queues with the particular reason.

  2. Pause in a particular queue with reason
    Suppose your pause code is *46 then to pause in particular queue please use *46 <reason code> <queueno>. Example *46125000. This will pause in particular queue with the particular reason.

  3. Unpause in all queues or particular queue 
    To unpause in all or particular queue please use standard pause/unpause code. *46.

Unpause Feature Code

 

Unpause code

Unpause can be done using the standard pause code. Ex *64 will toggle pause code

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