Queue Pro (VQ Plus) Troubleshooting

Owned by Nathaniel Halbrooks
Dec 12, 2023
4 min read

Intention of this page to capture the troubleshooting steps to debug VQ Plus module issue.

Supported Module Versions 

Troubleshooting information  as mentioned in this page is applicable to below mentioned module versions or higher. 

Vqplus v14.0.4.22 and v15.0.7.20

Sysadmin v14.0.38.23 and v15.0.16.16

Fwconsole Commands 14+

List Queue callbacks calls

"fwconsole vqplus list --queue=xxxx"

List the active queue callback requests in the queue callback --queue is an optional parameter to list from particular queue 

fwconsole vqplus list --queue=2006 |ID   |Queue     |UniqueID            |CBID |Position|Callback Num   |QueueJoinTime      | |1    |2006      |1600939721.2445     |4    |1       |2222           |2020-09-25 10:10:23| |2    |2006      |1600939725.2449     |4    |2       |2702           |2020-09-25 10:11:20|
Trace the queue callback

"fwconsole vqplus trace --uniqueid=xxxx"

List the callback daemon activity for the queue callback calls --uniqueid=xxxxxxxxx is an optional parameter to list for a particular callback 

fwconsole vqplus trace --uniqueid=1600939721.2445 |DBID  |Queue     |UniqueID            |CBID |Pos|Callback Num|QueueJoinTime  |Channel        |Event          |Reason         |Event linkedID |Event time|Event Result             | |2     |2006      |1600939721.2445     |0    |2  |2222        |1600939721     |SIP/2222-000000|Qjoin          |               |               |2020-09-24 14:58:41|                         |