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The different types of actions you can do are as followed:
Call- Lets you place a call to any other user, extension or external phone number.
Transfer- Lets you transfer any call you have to any other user, extension or external phone number.
Hold- Lets you put any call you have on hold.
Hangup- Lets you hangup any call you have.
Park- Lets you park any call you have.
Conference-Allows you to create a temporary conference room on the fly and transfer other callers or users into the conference room.
Queue- Allows you to pause, unpause, login or logout of any queue on the system.
Call
To place a call press the Action Call Button.
From here you can pick which Extension your user should place a call from. It will use your default extension for your user by default. You can type in the Destination box any users, extension number or external phone number you wish to call. To place the call press the Call button at the bottom.
Transfer
To transfer a call on your extension press the transfer button.
From here you can pick which call you would like to transfer under the Call section and type in the Destination box any users, extension number or external phone number you wish to transfer the call to. Press the Transfer button when done to initiate the transfer. To set what type of transfer you would like to do see the preference section.
Hold
To put a caller on hold press the Hold button.
Pick which caller from the list you want to put on hold and press hold button when done.
Hangup
To hangup on a caller press the Hangup button.
Pick which caller from the list you want to hangup with and press the hangup button.
Park
To place a caller on park press the Park button.
On the left side pick which caller you want to park and on the right side pick which parking lot you want to send the caller to and press the park button.
Conference
Allows you to create a temporary conference room on the fly.
Give your temporary conference room a name and pick any of the options for the conference that you would like enabled and press the create button.
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