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Overview

Sangoma Connector is a multi-functional telephony integration application that enables users to link their Business Voice Extensions to some of the most popular web browsers. This provides the following:

1. Log calls from the phone system into 1 of five different CRM systems.

2. Enable screen pops in 80 CRM and Web Applications, triggered by inbound calls from your Business Voice phone system.

3. Enable click-to-call functionality to make outbound calls from the phone system by clicking on a telephone number in the browser.

Sangoma Connector Installation steps

Install the Connector Extension

• You should receive a Sangoma Connector welcome email.

• Click the DOWNLOAD SANGOMA CONNECTOR button.

• If you can no longer find the welcome email:

  • Using a Chrome Browser, navigate to the Chrome Web Store.

  • Once you have located the Sangoma Connector, Click the    Add to Chrome    Button.

• When prompted, review the security information and then click Add extension.

Pin Connector to the Chrome Browser

• Open the Chrome Extensions by clicking the puzzle icon next to your profile avatar.

• A dropdown menu will appear, showing you all of your enabled extensions. Each extension will have a pushpin icon to the right of it.

• Click on the pushpin  icon next to Sangoma Connect so that the icon turns blue.

• The Connector icon will appear near the Extension puzzle piece in the browser.

Access Sangoma Connector

• If you pinned Connector to the Chrome browser:

  • Click on the Connector icon on the right side of the browser window.

• If you didn’t pin Connector to the Chrome browser:

  • Open the Chrome Extensions by clicking the puzzle icon next to your profile avatar.  

  • A dropdown menu will appear, showing you all of your enabled extensions.

  • Click on Sangoma Connector.

• The Connector will display on the right side of the opened browser tab.

• Login with your Sangoma Business Voice credentials.

• The first time you log in a permission pop–up will display. Review the permission and if you agree click the OK button.

• If you receive the error “No entitlement for this user”, contact your Business Voice Administrator and request they assign you a Sangoma Connector license.

How to Configure Sangoma Connector

• Click Settings (the gear icon) in the lower right.

• Reference the configuration section of the User Guide for more details on configuring Sangoma Connector.