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Need to download the PC (Windows only) softphone application?
Get version 1.5 (1010f) Here!

View file
nameSoftPhoneInstall_15 (1).exe

Or: Previous version 1.1 (3012r) here
View file
nameSoftPhoneInstall.exe
.

On a Trixbox? Get the Trixbox (Windows only) softphone Here!

View file
nametrixboxSoftPhone.exe

For Mac OS X you will need to use a third party Softphone such as ZoIPer.

Installation Instructions

...

  1. Plug your headset into your computer's headset port (sometimes located on the front of the computer)

  2. Log into the PBXtra

/content/body/div[2]/ol/li[2]/span, reference to undefined name 'fon': line 1, column 1 (click for details)

Code Block
MindTouch.Deki.Script.DekiScriptUndefinedNameException: reference to undefined name 'fon': line 1, column 1
  at MindTouch.Deki.Script.DekiScriptVar.Evaluate (MindTouch.Deki.Script.DekiScriptEnv env) [0x00000] 
  at MindTouch.Deki.Script.DekiScriptAccess.Evaluate (MindTouch.Deki.Script.DekiScriptEnv env, Boolean evaluateProperties) [0x00000] 
  at MindTouch.Deki.Script.DekiScriptAccess.Evaluate (MindTouch.Deki.Script.DekiScriptEnv env) [0x00000] 
  at MindTouch.Deki.Script.DekiScriptCall.Evaluate (MindTouch.Deki.Script.DekiScriptEnv env) [0x00000] 
  at MindTouch.Deki.Script.Dom.DekiScriptDomExpr.Evaluate (MindTouch.Deki.Script.DekiScriptEvalContext context, System.Xml.XmlNode parent, MindTouch.Deki.Script.DekiScriptEnv env) [0x00000]

Admin Panel at using your server’s admin username and password.

  1. Click the “Extensions” tab, and locate the extension you wish to pair with the softphone. Click on the extension number and review all off the settings for accuracy (email address, web username, web password, etc.)

  2. Set the “Phones/Devices” drop-down menu to the softphone (e.g. SOFTPHONE001).

  3. Click “Apply all changes” once you have selected all of your desired settings.

  4. Run the softphone installer (see the download link above).

  5. When the installer runs, enter your registration key (from the CSV file emailed when you ordered your softphone(s).

  6. To properly provision the softphone, please use the Fonality web username & web password for your individual extension.  The admin login will not work.

  7. The audio tuning wizard lets you adjust your headset and microphone.  Just follow the directions.

  8. When you complete the installation wizard, your phone will be fully configured with the correct extension and device information.

Standard Softphone Settings

  • Display name: EXTN

  • Username: SOFTPHONEXXX

  • Password: EXTN prior to March 1, 2009, Randomly-generated string post March 1, 2009

  • Authorization Username: SOFTPHONEXXX

  • Domain: sNNNN.pbxtra.fonality.com

/content/body/div[3]/ul/li[5]/span, reference to undefined name 'fon': line 1, column 1 (click for details)

Code Block
MindTouch.Deki.Script.DekiScriptUndefinedNameException: reference to undefined name 'fon': line 1, column 1
  at MindTouch.Deki.Script.DekiScriptVar.Evaluate (MindTouch.Deki.Script.DekiScriptEnv env) [0x00000] 
  at MindTouch.Deki.Script.DekiScriptAccess.Evaluate (MindTouch.Deki.Script.DekiScriptEnv env, Boolean evaluateProperties) [0x00000] 
  at MindTouch.Deki.Script.DekiScriptAccess.Evaluate (MindTouch.Deki.Script.DekiScriptEnv env) [0x00000] 
  at MindTouch.Deki.Script.DekiScriptCall.Evaluate (MindTouch.Deki.Script.DekiScriptEnv env) [0x00000] 
  at MindTouch.Deki.Script.Dom.DekiScriptDomExpr.Evaluate (MindTouch.Deki.Script.DekiScriptEvalContext context, System.Xml.XmlNode parent, MindTouch.Deki.Script.DekiScriptEnv env) [0x00000]

  • [x] Register with domain

  • [x] Use as outbound proxy

  • [_] Manual override

  • [_] (SIP listen port) Manual override

...

Change your Domain value to sNNNNx.pbxtra.fonality.com

/content/body/div[4]/div[1]/p/strong/span, reference to undefined name 'fon': line 1, column 1 (click for details)

Code Block
MindTouch.Deki.Script.DekiScriptUndefinedNameException: reference to undefined name 'fon': line 1, column 1
  at MindTouch.Deki.Script.DekiScriptVar.Evaluate (MindTouch.Deki.Script.DekiScriptEnv env) [0x00000] 
  at MindTouch.Deki.Script.DekiScriptAccess.Evaluate (MindTouch.Deki.Script.DekiScriptEnv env, Boolean evaluateProperties) [0x00000] 
  at MindTouch.Deki.Script.DekiScriptAccess.Evaluate (MindTouch.Deki.Script.DekiScriptEnv env) [0x00000] 
  at MindTouch.Deki.Script.DekiScriptCall.Evaluate (MindTouch.Deki.Script.DekiScriptEnv env) [0x00000] 
  at MindTouch.Deki.Script.Dom.DekiScriptDomExpr.Evaluate (MindTouch.Deki.Script.DekiScriptEvalContext context, System.Xml.XmlNode parent, MindTouch.Deki.Script.DekiScriptEnv env) [0x00000]

and make sure that your connections at both ends (remote softphone & PBXtra

/content/body/div[4]/div[1]/p/span[1], reference to undefined name 'fon': line 1, column 1 (click for details)

Code Block
MindTouch.Deki.Script.DekiScriptUndefinedNameException: reference to undefined name 'fon': line 1, column 1
  at MindTouch.Deki.Script.DekiScriptVar.Evaluate (MindTouch.Deki.Script.DekiScriptEnv env) [0x00000] 
  at MindTouch.Deki.Script.DekiScriptAccess.Evaluate (MindTouch.Deki.Script.DekiScriptEnv env, Boolean evaluateProperties) [0x00000] 
  at MindTouch.Deki.Script.DekiScriptAccess.Evaluate (MindTouch.Deki.Script.DekiScriptEnv env) [0x00000] 
  at MindTouch.Deki.Script.DekiScriptCall.Evaluate (MindTouch.Deki.Script.DekiScriptEnv env) [0x00000] 
  at MindTouch.Deki.Script.Dom.DekiScriptDomExpr.Evaluate (MindTouch.Deki.Script.DekiScriptEvalContext context, System.Xml.XmlNode parent, MindTouch.Deki.Script.DekiScriptEnv env) [0x00000]

) are open onUDP port 5060and theUDP port range 9710-20000.

...

  1. Launch the Fonality Softphone

  2. Right-click on the Softphone and select Settings

  3. Select the Server option underneath SIP Accounts (see the image below)

  4. Check the Manual Override option underneath Domain Proxy (please be careful - there are two identical options that say "Manual Override" in this section)

  5. Fill in sNNNN.pbxtra.fonality.com

/content/body/div[4]/div[2]/ol/li[5]/span, reference to undefined name 'fon': line 1, column 1 (click for details)

Code Block
MindTouch.Deki.Script.DekiScriptUndefinedNameException: reference to undefined name 'fon': line 1, column 1
  at MindTouch.Deki.Script.DekiScriptVar.Evaluate (MindTouch.Deki.Script.DekiScriptEnv env) [0x00000] 
  at MindTouch.Deki.Script.DekiScriptAccess.Evaluate (MindTouch.Deki.Script.DekiScriptEnv env, Boolean evaluateProperties) [0x00000] 
  at MindTouch.Deki.Script.DekiScriptAccess.Evaluate (MindTouch.Deki.Script.DekiScriptEnv env) [0x00000] 
  at MindTouch.Deki.Script.DekiScriptCall.Evaluate (MindTouch.Deki.Script.DekiScriptEnv env) [0x00000] 
  at MindTouch.Deki.Script.Dom.DekiScriptDomExpr.Evaluate (MindTouch.Deki.Script.DekiScriptEvalContext context, System.Xml.XmlNode parent, MindTouch.Deki.Script.DekiScriptEnv env) [0x00000]

in the text box next to the wordHost(note: you donotneed to use the 'x' in this case)

  1. Click Apply

  2. Now UNCHECK the Manual Override option (you are UNDOING everything you just accomplished)

  3. Click Apply

  4. Click Close

  5. The Softphone should register with your server. 

softphone.jpg

The work-around documented here need only be performed the first time you attempt to use the Softphone from a location remote to your server.  Once you have completed these steps once, the Softphone can be taken to your office and then taken back out to a remote location and register correctly (you must keep in mind that the x in the registrar string needs to be removed when you are local, and added when you are remote each and every time).

...