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Drupal URL:
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https://knowledge.star2star.com/kb/924
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Source Document URL:
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Salesforce KB URL:
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Access level
(Everyone, Partners, Internal)
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Everyone
Overview
The Call Recording feature allows Administrators to enable / disable specific extensions that will have their calls recorded. In order to use this feature, the location must have Call Recording enabled by a Sangoma admin.
Call recordings are licensed by extension (not device) and accessed via Application Framework, local and remote desk phones and/ or mobile clients.
Accessing the Call Recording Settings
Access the Business Voice portal and select the CONFIGURATION option at the top of the page.
Search and Select the required location.
From the Left Side Menu.
Select the Call Configuration.
Select Recording Settings.
Configuring Call Recording Settings
① Search for the extensions.
② Filter Extension
- All - List all extensions
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- Not recording - List only extension where recordings are not turned on
③ Select the check box to activate Call Recording for the desired extensions
④ Once all changes have been completed, click the SAVE CHANGES TO SYSTEM button.
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Storage Options
Business Voice Plus
All recorded calls are stored locally on the StarBox and varies based on the models:
StarBox® 1000: up to 1,600 hours of calls
StarBox® 2500/ 2550: up to 5,000 hours of calls
StarBox® 6000: up to 10,000 hours of calls
Note: Once capacity is met, calls are overwritten on a FIFO (first in-first out) basis
Lifetime call recording options are also available for an additional fee
Business Voice
All recordings are directly in the Sangoma cloud and unlimited
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