Business Voice - Portal Configuration Guide

Overview

This guide describes the available functions within the Configuration section of the Business 

Configuration Page

Click Here to access the Business Voice portal and then log in.

After logging in, the Configuration page is displayed. The user can then search for a location to view or update the location’s configuration. 

The Configuration page also provides quick links to the following non location specific pages.

• Number Request Lookup.

• Mass Configuration.

• Channel Partner Cold/deactivated StarBox Inventory.

• User Manager

Open

• 1 Overview
• 2 Configuration Page
  • 2.1 Location Status
• 3 Configuration Menu Options
  • 3.1 Location information
  • 3.2 Device configuration
  • 3.3 Call configuration
  • 3.4 System Management
  • 3.5 Numbers management
  • 3.6 Call Center
  • 3.7 License management
  • 3.8 Other tools
  • 3.9 Individual phone settings
    • 3.9.1 User Info
    • 3.9.2 Find-Me / Follow-Me
    • 3.9.3 Voicemail
    • 3.9.4 CallerID Blocking
    • 3.9.5 Print Company Directory 
    • 3.9.6 StarDialer 2.0 (32-bit)
    • 3.9.7 StarDialer 2.0 (64-bit)
    • 3.9.8 User Guides
    • 3.9.9 StarReporter

Location Status

After searching and selecting a location, the page that displays varies based on whether the location setup has been completed or not.

• If the initial setup has Not been completed for the selected location, Initial Location Setup page is displayed.

Open

• If the initial setup has been completed for the selected location, the Location Status page is displayed.

Configuration Menu Options

The navigation menu on the left side of the page provides following options: 

Note: Some features are available only on Business Voice + (BV+) locations and therefore not available for Business Voice (BV) locations. 

Click in the desired link to navigate to that section of the guide.

• Location information

  • Location Status

  • Location Information

  • Additional location information

• Device configuration

  • Extensions

  • Multi-extension devices

  • Custom devices (BV+ only)

  • StarSIP devices (BV+ only)

• Call configuration

  • E911 zone configuration

  • Incoming call routing

  • Destinations

  • Automated attendants

  • Recording setting

  • Inbound callerID blocking

  • Analog operator/backup

• System management

  • StarBox Setting (BV+ only)

  • International dialplan configuration

  • Edit firmware version (BV+ only)

  • Support tools

  • Asset management

  • Cold/deactivated StarBox Inventory (BV+ only)

  • On-hold options

• Numbers management

  • New number

  • Porting

  • Customer DIDs manager

• Call Center

  • Sangoma CX manager (only available for locations that have Sangoma CX)

• License management

  • Application framework

  • License management

• Other tools

  • Print company directory

  • Configuration summary

  • StarReporter

• Individual phone settings

Location information

• Location Status - Displays basic system and extensions status,  along with recent calls and location inventory.

• Location Information - Provides the ability to view and edit the location’s Service Address and Billing contact. 

• Additional location Information - Provides the ability to turned on or off  the location’s options and configure the following:

  • Primary DID

  • Business Hours

  • Maintenance Window 

  • After Hours Contact info.

For more detailed instruction reference the Business Voice - Location Information Guide.

Device configuration

• Extensions - Provides the ability to Add, Edit, Delete, Move extensions, and Reset a Voicemail Box.

  • Reference the How to add Users and Extensions to the Portal for more information.

• Extension Status - Displays a list of all the configured extensions for a location.

  • Reference the Business Voice - Extension Status Guide for more information.

• Multi-extension devices - Provides the ability to Configure Multi-extension devices.

• Custom devices - Provides the ability to configure Custom Devices.

• StarSIP devices - Provides the ability to configure SIP trunking for customers who are unable to replace their existing PBX.

  • Reference the StarSIP Configuration Guide.

Call configuration

• E911 zone configuration - Provides the ability to configure e911 sublocations or "zones." 

  • Reference How does 911 work with Business Voice.

• Incoming call routing - Provides the ability to configure the routing of inbound calls to destinations.

  • Reference the  -  Business Voice Portal - Incoming Call Routing Guide.

• Destinations - Provides the ability to configure destinations. A destination is where an inbound call can be routed to, including Ring Groups, Queues, Recordings, Applications, Automated Attendants, Paging Groups, Voicemail Groups, and Conference Rooms, etc..

  • Reference the Business Voice Portal - Destinations Guide.

• Automated attendants - Provides the ability to configure a recorded message that initially greets callers and allows them to dial an extension or navigate a menu to reach the desired person or department.

  • Reference the Auto Attendants guide

• Recording setting - Provides the ability to configure extensions to have the call recording option. Once set, recorded calls will be visible for that extension via the Application Framework - StarScope® 2 Activity Starlet.

  • Reference the How to configure call recording guide.

• Inbound callerID blocking - Provides the ability to configure inbound numbers that will be blocked from reaching a location or destination. 

  • Reference the How to Configure Caller Id Blocking guide.

• Analog operator/backup - Provides the ability to configure how the system directs outbound calls to a traditional analog line in case of an Internet outage.

  • Reference the How To Configure a Customer's Analog Failover guide.

System Management

• StarBox Settings - Provides Business Voice + locations the ability to configure the Network, Traffic Shaping, Failover, and Firewall Settings.

Note: This feature is only available for Business Voice + locations.

• Access the Business Voice portal and select the CONFIGURATION option at the top of the page.

• Search and Select the required location.

• From the Left Side Menu.

  • Select System Management.

  • Select StarBox settings.

• International dialplan configuration - Provides the ability to configure Business Voice International Dialing Fraud Mitigation Service for a location.

  • Reference the How to Enable International Dialing Fraud Mitigation Service

• Edit firmware version - Provides the ability  for administrators of Business Voice + locations to update the firmware of selected devices.

Note: This feature is only available for Business Voice + locations.

• Access the Business Voice portal and select the CONFIGURATION option at the top of the page.

• Search and Select the required location.

• From the Left Side Menu.

  • Select System Management.

  • Select Edit firmware version.

• Support tools - Provides the following tools:

• Business Voice

  • Show Last 20 Saves

• View and reboot location extension

• Customer DID Search

• Customer MAC Search

• Business Voice +

  • STARBOX® MAINTENANCE

    • Reboot StarBox®

• Show Last 20 Saves

  • See the Show Last 20 Saves section above.

• PHONE MAINTENANCE

  • Reboot a Specific Local Extension or all local Device

• Reboot all Local Extensions

• List all Local Phones

• Query Remote Phone Status

• REPORTING TOOLS

  • Note: These features are available for both Business Voice and Business Voice + locations.

  • Customer DID Search.

    • See the Customer DID Search section above.

  • Customer MAC Search

    • See the Customer MAC Search section above.

  • Asset management - This feature displays information regarding the physical hardware purchased for a location.

• Cold/deactivated StarBox Inventory - This feature lists any StarBoxes that have been purchased as a spare. Cold deactivated StarBoxes are configured for the location and stored for future use in the event that the primary StarBox fails.

Note: This feature is only available for Business Voice + locations.

• On-hold options - Provides the ability to Configure the Music on Hold and Call Park Timeout.

Numbers management

• New number - Provides the ability to order new numbers.

  • Reference the Self-Service for New Number Inventory User Guide for more information.

• Porting - Provides the ability to manage Number Porting.

  • Reference the How To Port A Phone Number guide for more information.

• Customer DIDs manager - Provides the ability to move a customer’s DID to a different location.

  • Reference the Business Voice - Customer DID Manager Guide for more information.

Call Center

• Sangoma CX manager - If the customer has purchased Sangoma CX this option provides a link to the Sangoma’s Call Center solution. 

License management

• Application framework - Provides the ability to configure the Application Framework application.

  • Reference the Application Framework User Management.

• License management - Provides the ability to manage user licenses for the Sangoma Apps.

  • Reference the User License Management Guide.

Other tools

• Print company directory - Displays the Company Directory which can be printed via the P/C print function.

• Configuration summary - Displays a summary of the location’s basic configuration info.

• StarReporter - StarReporter provides 14 enhanced call detail record reports.

  • Reference the StarReporter™ FAQ's and Documentation.

Individual phone settings

This feature provides the individual user that ability to adjust there individual phone settings:

• User Info

• Find-Me / Follow-Me

• Voicemail

• CallerID Blocking

• Print Company Directory

• StarDialer 2.0 (32-bit)

• StarDialer 2.0 (64-bit)

• User Guides

• StarReporter

User Info

Find-Me / Follow-Me

Voicemail

CallerID Blocking

The Inbound Caller ID blocking feature allows a user to block individual or groups of numbers from calling one or any of the locations under a customer account. Reference How to Configure Caller Id Blocking.

Print Company Directory 

Displays the Company directory which can be printed via the P/C print function.

StarDialer 2.0 (32-bit)

When the user clicks on this link the StarDialer app is downloaded.

StarDialer 2.0 (64-bit)

When the user clicks on this link the StarDialer app is downloaded.

User Guides

Links to the Knowledgebase.

StarReporter

Opens the StarReporter tool.